Night Auditor

**About us**
Centred on the coastline of one of Australia’s favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. At Crowne Plaza Hotels & Resorts you’re more than a job title. We are looking for confident, ambitious people who go above and beyond to be the best every day.

Crowne Plaza Surfers Paradise has a little touch of something for everyone to enjoy. The hotel makes it easy to transition between business and the playful beach lifestyle with a host of in-house services and carefree leisure amenities on demand including tennis, a lagoon style pool or the fitness centre. The hotel’s 269 resort-style rooms and suites offer a range of stylish options furnished in rich contemporary décor with spacious balconies and lavish ensuite bathrooms.

Meeting the demands of the modern traveller, we are excited for you to be on this upward journey with us as we elevate our excellence as the most-loved premium hotel on the Gold Coast.

**Your day to day**
As Night Auditor, you will be a key touch point for our guests overnight and will deliver outstanding service. You will be a confident communicator with excellent attention to detail and able to anticipate guest needs to exceed expectations. You will respond promptly to guest requests and work collaboratively with various teams across the Hotel to ensure guests’ needs, comfort and satisfaction are met, and their stay is memorable.

Working closely with our Night Manager, you will support after hours operations for the Hotel, with tasks including but not limited to:

- Guest Service Agent duties including check ins, check outs and managing any guest queries.
- Undertaking the night audit process including correctly posting all Hotel revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately.
- Supporting the monitoring of Hotel security overnight.
- Daily compilation and distribution of requested reports

**What we need from you**
- Ability to work autonomously in a fluid and flexible overnight environment
- Reliable and able to handle pressure with confidence and professionalism
- Be a creative problem solver who can think outside the box
- Open Australian driver’s license, RSA Certificate and First Aid Certificate
- Knowledge of Opera property management system will be highly regarded

**What we offer**
Join our world where you can be yourself, share your ideas, support your personal growth and wellbeing, and become a valued member of an inspirational team at an exciting time for the hotel.

You’ll be rewarded for your hard work with benefits that support you and your family’s work-life balance, including paid birthday leave, enhanced parental leave, flexible working and proactive health days. Your career journey will be supported through our development program, IHG career milestone celebrations, and transfer of entitlements as you progress with IHG. In addition to the hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

We are proud to be IHG and we’d love to hear what you can offer.

Job Reference: EMEAA36549