Datacenter Networking Program Manager

**Why Microsoft**: Our love for innovation, technology and doing meaningful work, is at the heart of everything we do at Microsoft ANZ. It is a shared passion that inspires our team and customers to think bigger.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a Regional Datacenter Networking Program Manager (DCPM) you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action

**Responsibilities**:
**The purpose of this role**

Service Delivery
- Creating and managing end-to-end project plans and ensuring on-time delivery.
- Supporting deployment of on-site datacenter physical infrastructure for installing, replacing, and troubleshooting cables, optic, and hardware
- Infrastructure planning, placement, and mapping.
- Interfacing with external groups for network focused deployment or break/fix work.
- Troubleshooting, replacement, and decommissioning of network devices and components.
- Plan, manage, and communicate end-to-end project plans with stakeholders and teams. This includes the program management of Datacenter Network and Operations Technicians in your metro for the refreshing of all network devices on an ongoing basis.
- Collaborate with Partners, Regional Networking PMs, and other stakeholders to ensure the efficient progression of all networking tasks and projects.
- Perform day-to-day project check-in and update to manage project delivery and quality.
- Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
- Gather and provide feedback on lessons learned, best practices, and innovations on processes, procedures, and tools to improve efficiency and productivity.
- Be part of a mobilization team that supports deployments and break/fix activities at datacenter locations experiencing high work volumes.

Data Center Work Environment
- Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
- Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
- Suggests improvements in implementation based on depth of understanding.
- Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

**Qualifications**:
**What skills do you need to have?**

There will be many opportunities for you to learn and grow into this role and Microsoft. However, to be able to best deliver on the purpose of this role, these are the core skills and experiences you should have on day one:

- Proven experience supporting IT and Network equipment or related technology
- Proven experience with MS Cloud Services and Platforms (e.g., Windows Azure, Office 365, Excel Pivot tables, etc.) is highly regarded
- Understanding of Layers 1-3 Networking Support; firsthand experience with cables and switches
- Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.

Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.

COICareers

**Team Culture and Support**

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognised as an Endorsed Employer for Women by WORK180. Microsoft Benefits | WORK180 Endorsed Employer

Our mission is deeply inclusive. See Inside Microsoft | Global Diversity and Inclusion at Microsoft

**What next?**

Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential. While we’re not able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience.

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