Sales and Customer Service Manager

**Competitive Incentives | Free Gym Membership | Career Progression Opportunities**
- At Anytime Fitness, we’re passionate about developing talent and offering our team members a pathway for growth. Enjoy competitive salary packages, robust commission bonuses, and free gym membership. This is a unique opportunity to enhance your skills while working your way up into leadership roles in a supportive and dynamic environment.

**About the Role**

Are you seeking a fast-paced role where no two days are the same? Looking for career progression on a large scale?
As a our Sales and Customer Service Manager at Anytime Fitness, you’ll play a vital role in driving membership growth and ensuring an exceptional experience for every member. This position is ideal for someone who thrives in a goal-oriented environment and is passionate about fitness.

**Key Responsibilities**:
**Membership Sales**:

- Generate and follow up on leads to bring in prospective members.
- Conduct engaging tours of the facility, showcasing the benefits of membership.
- Consistently meet and exceed monthly sales targets set by the management.

**Customer Service**:

- Deliver top-notch customer service to both prospective and current members.
- Address member concerns with a solution-focused attitude, ensuring a positive experience for all.

**Marketing & Outreach**:

- Actively participate in local community events and outreach initiatives to promote Anytime Fitness.
- Execute local marketing strategies to attract new members and maintain a strong presence in the community.

**Administration**:

- Efficiently manage member accounts, including sign-ups, renewals, and cancellations.
- Maintain accurate records of sales activities and member interactions for reporting and analysis.

**Team Collaboration**:

- Work closely with gym management and the personal training team to ensure seamless daily operations.
- Contribute positively to the team dynamic, supporting a culture of success and collaboration.

**About You**
Are you ready to bring your energy, people skills, and passion for fitness to the next level? Here’s what we’re looking for:

- Strong interpersonal skills and a self-driven work ethic.
- Experience in arrears/overdue payment collection and office administration (preferred but not required).
- Demonstrated success in phone-based sales or customer service (preferred).
- Outstanding communication skills and the ability to engage confidently with clients.
- A passion for delivering excellent customer service and achieving measurable results.
- A drive to exceed KPIs and consistently hit monthly sales targets.

**About Us**

Join **Anytime Fitness**, the world’s No. 1 global fitness club chain, ranked as the top global franchise by Entrepreneur magazine. We are industry leaders who are committed to inspiring our members to reach their full potential, and we’re equally dedicated to empowering our team members to grow and succeed.

As one of Australia’s largest franchise partners with 14 clubs (and growing), we offer numerous opportunities for professional development and career progression within our organization.

**The Benefits**

At Anytime Fitness, we believe in supporting our team members both personally and professionally. As part of our team, you’ll enjoy:

- ** Free gym membership** for all staff.
- Ongoing training to enhance your professional growth.
- A flexible work environment that encourages a healthy work-life balance.
- A collaborative culture focused on goal-setting, personal development, and excellence.

We are driven by integrity, and we inspire people to live healthier, more fulfilling lives—starting with our team members. Don’t miss the opportunity to be part of a dynamic, growing team that values your success.

**Ready to make an impact?