Store Supervisor

**MBE Business Service Centres**
Position Description_Position Title: _Store Supervisor_Reports to (position): _OwnerPrimary Purpose of the Position:
**Manage the day to day operation of the business to ensure the achievement of revenue and profit budgets**

**Specific Accountabilities **(WHAT)

**Performance Measure **(HOW)
FinancialsProvide monthly reports to Managing Director showing actual revenue and profit results against budgetIdentify opportunities to increase revenue
- Reports are produced in the correct format in the timeframe required
- Where budget projections are missed, supporting data is provided and strategies are developed to meet budget
- Opportunities for increased revenue are discussed with the Managing Director and assessed for implementation

Customer ServiceProvide excellent customer service Ensure customer service standards & processes are documentedApprove customer quotesOversee production of customer workCustomer feedback supports the level of service provided meets or exceeds the company standardCustomer service processes and standards are documented
- Customer quotes are approved in a timely manner
- Production work is completed to the timelines set for the

customer
Staff ManagementTrain staff in customer service standardsManage staff performanceRecruit new staff as requiredAll staff have been provided with training in the customer service standardsStaff performance issues are dealt with immediately and fairly
- Utilise resources to recruit new staff as required

Store Presentation/HousekeepingStore is presented at all times in line with Company standardsTime is allocated each day for staff to prepare store for opening
- Store presentation is monitored and staff scheduled to correct presentation as required

**Machine Maintenance**
- All machines are maintained as per maintenance contracts
- Machines are repaired with mínimal disruption to the business
- Maintenance contracts are up to date and maintenance has been carried out in line with the terms of the contract
- Machines repairs are identified and repairers arranged as soon as possible with mínimal disruption to customer service deliveries

**Personal Attributes**

**Qualifications and Experience**
- Highly self motivated & disciplined
- A strong customer service ethic
- Integrity
- Proactive
- Creative problem solving skills
- Team oriented
- Bright, positive outlook
- Attention to detail
- Time Management/Organisational skills
- Professional & Proactive Approach
- Flexibility
- Self Confident & Well Groomed
- Excellent verbal & written communication skills
- Ability to multi-task

Previous retail experience desirable
- Computer skills in Excel & Word
- Comfortable with machinery and technology
- Understanding of business financials
- Sales/Customer service experience and skills
- Staff Management experience

Business Contacts - External
- Customers
- Suppliers
- Machine maintenance/repair staff

Business Contacts - Internal
- Directors
- Staff

I accept the above is a true and accurate reflection of the positionManagerEmployeeName: Name: Signature: Signature: Date: Date:
**One copy of this position description is to be provided to the employee and one copy to be retained by MBE Business Services**

**MBE Business Services key Behaviours to be demonstrated**:

- **Customer focus** - make customers and their needs a primary focus of action and decisions; develop and sustain productive customer relationships
- **Commitment to performance** - indicate through actions and decisions a sense of importance to get the job done; focusing on the most important things; taking actions to overcome obstacles and seek solutions. Set standards of performance for self and others; assuming responsibility and accountability for successfully completing tasks; self imposing standards of excellence rather than having standards imposed.
- **Initiative** - take immediate action by implementing new ideas or potential solutions that go beyond job requirements in order to achieve objectives
- **Teamwork/building business relationships** - develop and use collaborative relationships to facilitate the accomplishment of work goals
- **Planning & Organising - **Establish courses of action for self and others to ensure that work is completed efficiently
- **Influencing** - use appropriate interpersonal styles and methods to inspire and guide individuals to achieve goals; modify behaviour to accommodate tasks, situations and individuals
- **Energy -** consistently maintain high levels of activity or productivity; operating with vigour, effectiveness and determination to achieve the outcomes required
- **Stress Tolerance** - Maintain stable performance under pressure or opposition, handling stress in a manner that has none/mínimal impact on others

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: From $27.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Day shift

Supplementary Pay:

-