Public Trust Officer

7 days ago

Ipswich, Australia Queensland Government Full time

About the role

Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for individuals facing diverse situations.

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

This is a permanent full-time position based in our Ipswich office. Please download the role description for more information.

About you

The following attributes will help you succeed as a PTO:
Proactive commitment to providing high-quality customer service
Positive, empathetic attitude with a solution-focused approach
Proficient conflict resolution, negotiation, and influencing skills for de-escalation
Capability to maintain focus and optimism under pressure
Meticulous attention to detail and ability to thrive in a busy work environment

What we offer

A fulfilling role where your skills directly impact lives
Dynamic work environment with diverse responsibilities
Opportunities for personal and professional growth
Supportive culture prioritising employee mental health and wellbeing

Interested in applying?

Please provide the following information:
Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
A cover letter (no more than two pages) outlining your motivation and ability that demonstrate the 'Key capabilities' required to perform the 'key responsibilities' of the role.
Contact details for two referees. At least one referee should have a thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public sector employee, please nominate a referee who can report on your public sector employment.
Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

Further information

The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.
This work is licensed under a Creative Commons Attribution 3.0 Australia License._

  • Senior Public Trust Officer

    4 weeks ago

    Ipswich, Australia Queensland Government Full time

    Join to apply for the Senior Public Trust Officer role at Queensland GovernmentAre you a professional with expertise in financial administration and a passion for customer service? Join Queensland Public Trustee (QPT) as a Senior Public Trust Officer and contribute to delivering exceptional customer service, managing complex files, and providing expert...

  • Senior Public Trust Officer

    4 weeks ago

    Ipswich, South Dakota, Australia at Full time

    Overview$89,515 - $98,158 per annum + 12.75% superThe Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted estate administration, education, and financial services, empowering Queenslanders to plan and prepare for significant life events.ResponsibilitiesAs a Senior Public Trust Officer within the CED Program,...

  • Senior Public Trust Officer

    4 weeks ago

    Ipswich, Australia at Full time

    Overview$89,515 - $98,158 per annum + 12.75% superThe Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted estate administration, education, and financial services, empowering Queenslanders to plan and prepare for significant life events.ResponsibilitiesAs a Senior Public Trust Officer within the CED Program,...

  • Senior Public Trust Officer

    1 week ago

    Ipswich, Australia Queensland Government Full time $80,000 - $120,000 per year

    *About the role The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted estate administration, education, and financial services, empowering Queenslanders to plan and prepare for significant life events. As a Senior Public Trust Officer within the CED Program, you'll take on a vital role in managing a caseload...

  • Revenue Officer Trust

    2 weeks ago

    West Ipswich, Queensland, Australia Queensland Government Full time $90,000 - $110,000 per year

    **About the role This position provides an efficient and effective client focused Revenue and Administrative service to staff and patients who utilise services both at The Patient Accounts, Revenue Office and The Trust Office located at Ipswich Hospital and The Park - Centre for Mental Health. About you Our ideal candidate will be someone who can...

  • Public Health Administration Officer

    2 weeks ago

    West Ipswich, Australia Queensland Government Full time

    **About the role Provide efficient and effective secretarial/administration support services based on accurate and timely information, processing, ordering and delivery requirements to support the West Moreton Public Health Unit. You will be required to liaise and engage with a range of customers and stakeholders, acting as a primary contact for the team...

  • Legal Support Officer

    2 weeks ago

    Ipswich, Australia Queensland Government Full time

    **Please note this is a continuous recruitment pool to fill various permanent and fixed-term temporary vacancies across the Office of the Director of Public Prosecutions. Applications will remain current for 12 months. Applicants must complete the provided questionnaire and nominate their preferred location/s. If you are required for an interview, we will...

  • Revenue Officer

    1 week ago

    West Ipswich, Queensland, Australia West Moreton Hospital and Health Service Full time $60,000 - $90,000 per year

    About The RoleThis position provides an efficient and effective client focused Revenue and Administrative service to staff and patients who utilise services both at Ipswich Hospital, The Hayden Centre, Ripley Sub Acute and The Park – Centre for Mental Health.The Key Responsibilities Of The Role IncludeProvide excellent customer service in a friendly and...

  • Legal Officer

    2 weeks ago

    Ipswich, Australia Queensland Government Full time

    Our workplace The Office of the Public Guardian (OPG) is an independent statutory office established to protect the rights and interests of adults with impaired decision-making capacity, and children and young people in the child protection system and other visitable sites. Join us as we protect, support, advocate, educate and empower, to build a Queensland...

  • Revenue Officer

    3 days ago

    West Ipswich, Australia Queensland Health Full time

    About the role This position provides an efficient and effective client focused Revenue and Administrative service to staff and patients who utilise services both at The Patient Accounts, Revenue Office and The Trust Office located at Ipswich Hospital and The Park - Centre for Mental Health. About you - Knowledge of or ability to rapidly acquire knowledge of...