Apac Field Services Technician

7 days ago

Sydney, Australia SS&C Full time

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

**Job Description**:
Primary Duties:

- Responsible for all aspects of installation, configuration, maintenance, and delivery of all standard end user hardware and software, including but not limited to:

- WinTel Devices;
- iOS Devices;
- MacOS Devices;
- Maintain accurate inventory, assign asset tags and maintain asset management data for all end user hardware and peripherals;
- Utilize all tools available such as ServiceNow, Microsoft Active Directory, Microsoft Teams;
- Provide frontline End User Support in complex/high profile work areas, either remotely or Desk Side/ Rack Side locations;
- Utilising technical analysis, experience, and skills to resolve complex problems and perform maintenance tasks;
- Works proficiently with testing tools (hardware + software) and techniques, while possessing a strong knowledge of PC/LAN communications hardware/software in a multi-protocol environment;
- Regularly serve as a technical resource for others within the organization;
- Assume ownership, as assigned, of the whole or part of ongoing projects;
- Maintain and executes project plans;
- Monitor/update ticketing system and ensuring they are addressed in a timely fashion;
- On Site/ Desk Side/ Rack Side troubleshooting of technical issues;
- Assist Manager to streamline daily support procedures;
- Assist with the upgrade and maintenance of software, as needed;
- Document changes in procedures and automated processes of both daily support and maintenance of systems;
- Gain experience, understanding, and expertise necessary to complete assigned tasks;
- Demonstrate the ability to research and resolve customer issues in a timely and accurate manner with mínimal guidance;
- Provide regular status and progress towards milestones to Manager;
- Perform additional administrative duties as assigned;

**Skills**:

- Experience with Active Directory;
- Experience with Citrix Client Support;
- Experience using an ITSM ticketing system such as ServiceNow and/or Remedy;
- Experience with WinTel workstation/server operating systems and MS Office Suite;
- Basic project management skills;
- Effective communication skills;
- Detailed knowledge and understanding of the relevant technologies and platforms;
- Strong problem-solving skills;
- Strong time management skills;
- Strong attention to detail;

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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