Contact Centre Operator

1 week ago

Melbourne, Australia Telstra Health Full time

Hi we’re Telstra Health. We’d like to tell you a few things about us that you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia.

Telstra Health operates the National Cancer Screening Register on behalf of the Australian Government. The register is a digital platform that enables a single electronic record for Australian’s who participate in screening for cervical and bowel cancer. It helps improve cancer screening outcomes for individuals by inviting and reminding eligible participants when they are due for screening, and by providing screening histories to a patient’s healthcare provider to help inform appropriate care.

We currently have multiple Contact Centre Operator roles available to be a part of this program.

Help us shape a connected future for healthcare by:

- Working within a team to answer telephone-based end user queries - verifying information, monitoring and responding to incoming and making outgoing phone calls
- Accurately maintaining participant records and investigating exceptions by following up with the Team Leaders and Healthcare Professionals
- Contribute to data processing tasks with a high level of attention to detail and process data in accordance with NCSR policies and procedures.
- Maintaining confidentiality and sensitive matters diplomatically and discreetly
- Utilising appropriate systems and processes and adhering to all National Cancer Screening Register policies, procedures and work instructions
- Having a continuous improvement mind-set and providing suggestions to the Contact Centre Team Leaders.

**To be considered for this role you will have;**
- High level customer focus with the ability to positively relate and interact with people to foster productive outcomes
- Experience working in a Contact Centre, retail, hospitality, business or other customer service work environments
- Exceptional communication skills, and the ability to adapt your communication style to the needs of your audience
- Ability to work under pressure with conflicting priorities and meeting strict deadlines
- Competent data entry skills and high-level attention to detail
- High level verbal and written communication skills

The contact centre hours are 8am to 9pm Monday to Friday, working a flexible rotating roster.

As the Contact Centre Officer, you will be required to work from our modern office in Lonsdale Street, Melbourne CBD.

**What's in it for you**:

- Career progression and learning and development opportunities
- Upskilling opportunities within Telstra Health
- Free Telstra mobile phone and plan for eligible employees
- Purchased Annual Leave scheme
- Telstra Rewards program - access a number of employee discounts and benefits that could include discounts on shopping, gym memberships, movie tickets and health insurance

'_We are a Circle Back Initiative Employer - we commit to respond to every applicant.'_

  • Contact Centre Operator

    4 weeks ago

    Melbourne, Australia Telstra Health Full time

    Hi we’re Telstra Health. We’d like to tell you a few things about us that you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia. Telstra Health...

  • Contact Centre Operator

    2 days ago

    Melbourne, Australia Telstra Health Full time

    Hi we’re Telstra Health. We’d like to tell you a few things about us that you might not know. As the largest Australian-based provider of software products, solutions and platform for care providers in the hospital, health service, pharmacy, and aged and disability care sectors, we’re committed to improving lives right across Australia. Telstra Health...

  • Contact Centre Manager

    7 days ago

    Melbourne, Australia Probe CX Full time

    **About the Role** The Contact Centre Manager is responsible for all aspects of the Contact Centre’s performance. The Contact Centre Manager will bind all specialist Probe resources contributing to the success of the Contact Centre, to ensure all objectives / Contact Centre metrics are met within contractual agreed timeframes. The Contact Centre Manager...

  • Contact Centre Operator

    4 weeks ago

    Melbourne, Australia Team Employment Full time

    Melbourne, Northern Suburbs Customer Service - Call Centre This is an excellent opportunity for someone looking to start their career with a growing **IT services Company. **A genuine ‘**Contract to Permanent’** role. We are looking for enthusiastic people with **excellent communication skills** and** customer service orientation to work in a modern...

  • General Manager

    4 days ago

    Melbourne, Australia SMAART Recruitment Full time

    Subcontinent Relocation - Lucrative Salary plus bonuses - Become a GM / Country Leader for a large scale growing company **About the opportunity**: We're seeking a highly skilled General Manager of Contact Centres to join our team in the subcontinent. With a team of 600 staff globally, we're looking for a Captain to lead the way in doubling our size...

  • Contact Centre Operations Lead

    3 days ago

    Melbourne, Victoria, Australia Telstra Health Full time

    About the Job:This role involves managing a team responsible for providing excellent customer experiences through effective contact centre operations and data processing.Main Duties:Recruit, train, and onboard new employees to meet operational needs.Conduct regular one-on-one meetings, performance evaluations, and team-building activities.Implement tools,...

  • Contact Centre Administrator

    4 weeks ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 30/06/2025 Organisation: Department of Justice and Community Safety **Salary**: $109,730 - $132,764 Occupation: IT and Telecommunications Reference: VG/1817988SEP24 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...

  • Contact Centre Administrator

    2 days ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 30/06/2025 Organisation: Department of Justice and Community Safety **Salary**: $109,730 - $132,764 Occupation: IT and Telecommunications Reference: VG/1817988SEP24 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...

  • Contact Centre Manager

    4 weeks ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Contact Centre Manager

    2 days ago

    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Head of Operations

    5 days ago

    Melbourne, Australia SMAART Recruitment Full time

    **SMAART Recruitment** has once again partnered with one the world's largest and fastest growing BPOs. Due to new logos and growth in the APAC region, they are now looking for a Head of Operations to take their team to new heights in Australia. This client facing role is a hands-on position that will see you manage their growing Contact Centre, which is...

  • Contact Centre Manager

    3 weeks ago

    Melbourne, Victoria, Australia DFP Recruitment Full time

    Are you a dynamic leader with a passion for driving team success and delivering exceptional customer service? Our client is looking for a Contact Centre Manager to lead, support, and inspire a team to achieve outstanding results.Key Responsibilities: Team Leadership: Manage and mentor Team Leaders and phone-based staff to meet productivity and quality...

  • Contact Centre Administrator

    4 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Contact Centre Administrator role available - Fixed term until 30 June 2025 - Full time opportunity - VP5 salary: $109,730 to $132,764 plus superannuation The Department of Justice and Community Safety (the department) is seeking a Contact Centre Administratorto provide a critical role within Corporate Services and Infrastructure. About the Business...

  • Contact Centre Administrator

    2 days ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Contact Centre Administrator role available - Fixed term until 30 June 2025 - Full time opportunity - VP5 salary: $109,730 to $132,764 plus superannuation The Department of Justice and Community Safety (the department) is seeking a Contact Centre Administratorto provide a critical role within Corporate Services and Infrastructure. About the Business...

  • Contact Centre Lead

    4 days ago

    Melbourne, Australia Startek Australia Full time

    Exciting opportunity to make your mark in Startek - a global company - Melbourne CBD Location, close to public transport - Opportunity to grow and develop your career **About Startek** Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations...

  • Contact Centre Lead, Australia

    3 weeks ago

    Melbourne, Australia AXS Full time

    **JOB TITLE: Contact Centre Head, Australia** **REPORTS TO: Managing Director, ANZ** **LOCATION: Melbourne, Australia** **Who we are** AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in...

  • Contact Centre Manager

    2 days ago

    Melbourne, Victoria, Australia Telstra Health Part time

    At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered.With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.Join us in...

  • Contact Centre Manager

    2 days ago

    Melbourne, Victoria, Australia Sonova Group Part time

    Select how often (in days) to receive an alert:In a life without sound, our work provides meaning.As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing.To enable a life without limitations, we - through our core business brands Phonak,...

  • Contact Centre Manager

    3 weeks ago

    Melbourne, Victoria, Australia Telstra Health Full time

    At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes. Join us...

  • National Contact Centre Manager

    3 weeks ago

    Melbourne, Australia Add Finance Pty Ltd Full time

    As the National Contact Centre Manager, you will be responsible for managing and overseeing the operations of our contact centres to ensure that our customers receive exceptional service. You'll work closely with the customer service team, sales team, and other stakeholders to ensure that all customer interactions are handled efficiently and...