Guest Services Attendant

1 week ago

Mitchelton, Australia ALH Hotels Full time

About the Role

**Guest Services Attendant | Brook Hotel** | Dream big with us**

In every community, the pub is where the local character can be felt, and the characters can be heard. Where stories are made and retold. A place to escape and feel at home. And with passion on tap, our team adds to every pub's story.

Do you have a passion for hospitality and a knack for making guests feel right at home? We're looking for a friendly and detail-oriented Guest Services Attendant to join our team and help us create experiences that locals love. Ready to be our guest star? Then we’d love to hear from you.

This role requires the servicing of accommodation areas to required standards in a timely manner & complete general cleanliness of other areas to enhance the guest experience at the Brook Hotel.

**A day in the life of a Guest Services Attendant**:

- Maintain the cleanliness and presentation of guest areas, including bathrooms, wet areas and guest rooms
- The collection and delivery of guests personal dry cleaning, laundry, linens and associated materials to and from accommodation areas
- Handle and store equipment and chemicals safely and in accordance with policy and the manufacturer’s instructions
- Elevate our guest experience by proactively engaging with guests to anticipate their needs and deliver individualised and tailored service
- Contribute positively to our culture, which is centred around safety and procedural compliance

What do we need from you

**About you**:

- You are great with people, policy and procedure and feel passionate about providing amazing guest experiences
- You have a great eye for detail and take pride in the work that you deliver; whether you’re working autonomously or with the team
- You have flexible availability across the day, evenings and weekends
- You’ll be yourself and come as you are - ALH is known for its people

**The benefits are good too**
- An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy’s and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W
- As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big
- Find out more about our range of benefits and discounts here

**If this gig excites you - and you’re close-enough on the requirements - go on, throw your hat in the ring**

What's in it for you?

**We are together creators**
We’re big, but part of something much bigger. ALH is in good company, sitting alongside the likes of Dan Murphy’s, BWS, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to rock up to. We’re all about creating a more sociable future, together - for our customers and each other.

WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #ALH #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

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