Prosecutions Referral Officer

**Vacancy Details**:

- Position:

- Organisation Unit:

- Location:

- Tenure:

- Closing:

- Synopsis:
- **Permanent Ongoing position**:

- **$85,415 - $96,138 + 11.5% Superannuation (salary negotiable on experience)**

We are the City of Melbourne, a City of possibility and place to be bold and inspirational.
- Situated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the world’s most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity._

At the heart of this is the City of Melbourne, a proud organisation of 1800+ team members positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here.

Together we Make the Difference **#teammelbourne**

**How this position will Make the Difference to City of Melbourne**

The Community and City Services Division is dedicated to placing people, families, and the broader community at the heart of everything we do. Our vision is to ensure Melbourne remains a liveable, healthy, and vibrant city that meets the needs of its diverse and growing population.

Within this division, the Parking Services branch plays a vital role in managing fair, safe, and efficient access to kerbside parking.

We shape and enforce the rules that govern these spaces to ensure equity and order across the city.

This role is primarily responsible for delivering a high-quality, customer-focused service through the Driver Referral Program (DRP).

The DRP is designed to help drivers manage their existing fines, prevent future infringements, and ultimately reduce registration costs with Fines Victoria.

This role also contributes to broader Prosecutions Team functions and supports the full enforcement lifecycle.

Responsibilities include maintaining accurate records, producing reports, administering payment plans, attending court, responding to complex customer enquiries,

and driving continuous improvement initiatives across the team.

The role will also provide guidance to the Infringement Support Officer and contribute to improving internal processes and service delivery outcomes.

**Selection Criteria (What you will bring..)**

All CoM employees will demonstrate an ability to articulate and demonstrate benefits of positive culture and City of Melbourne’s iCare values - Integrity, Courage, Accountability,

Respect and Excellence.

**Essential**:

- Understanding and familiarity with the Magistrates’ Court processes, procedures and legislative requirements, or the ability to quickly develop the knowledge required
- Excellent interpersonal, negotiation and influencing skills
- Demonstrated skills in conflict resolution and the ability to remain calm, objective and in control when dealing with customer issues and concerns
- Demonstrated high level of attention to detail and time management ability
- Proven skills in written communication, including ability to produce quality documentation and reports

**Desirable**:

- Tertiary qualifications in a related discipline such as Certificate III or IV in Local Government or Business Administration

By joining us, you will become part of a remarkable team who work in a constructive and inclusive culture to shape the future of this city. Together, we champion difference, celebrate achievement and recognise positive impact.

**What we can offer you...**
- Career / Self-Development Programs
- Paid Volunteer Leave
- Wellbeing Initiatives, Employee Assistance Program (EAP) and CoM Unity Employee Benefits
- MYKI Commuter Club Pass and more.

**How to apply**
- Attach your resume
- Attach a cover letter responding to the selection criteria (no more than one page)

Please address your covering letter to **Daniel Wilson - Prosecutions Lead**

**Applications will be accepted up until 11:45pm, Friday May 30 2025**

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