Home Commercial Building Network Manager

**Purpose of the Role**:
As our new Home Commercial Building Network Manager, you will be accountable for the design, management, and performance of the building repair network within the Home Claims Commercial Building Network division. In this role you will ensure the builder panel delivers capacity, quality, safety, and timeliness to support exceptional customer outcomes & cost-effective claims delivery.

You will:

- Design, implement & manage the building repair network to meet claims demand, ensuring geographic coverage and capacity
- Lead the panel selection, accreditation, and onboarding of building partners, ensuring compliance with licensing, safety, and quality standards
- Monitor & manage performance of building panel members through scorecards, KPIs, audits, and dispute resolution processes
- Collaborate with Commercial Governance to align network operations with commercial terms, contracts, and pricing frameworks
- Oversee quality and technical assurance programs to ensure high workmanship standards & regulatory compliance
- Manage relationships with building partners to strengthen collaboration, transparency, and performance improvement
- Work with the claims operations teams to optimise customer experience, cycle times, and cost outcomes along with supporting continuous improvement initiatives, digital enablement, and transformation projects within the repair supply chain

**Knowledge and Experience**:

- Extensive experience in supplier or network management within building, construction, insurance, or related industries
- Strong background in supplier accreditation, compliance, and performance management
- Demonstrated ability to lead building repair networks, with strong technical knowledge of construction standards and practices
- Proven skills in supplier relationship management, conflict resolution & excellent communication and stakeholder management skills at all levels
- Knowledge of licensing, WHS, and regulatory requirements affecting building and insurance industries
- Strong commercial and financial acumen, with experience managing cost, leakage, and supplier capacity
- Proven leadership skills with the ability to manage and develop regional and technical teams

**Our Perks**:

- Location - North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities.
- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- Grow with us - we’ve got learning and professional development opportunities to suit everyone.
- Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

**About us**:
Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

**Accountable for the design, management, and performance of the building repair network within the Home Claims Commercial & Building Network division. This role ensures the builder panel delivers capacity, quality, safety, and timeliness to support exceptional customer outcomes