Dispatch Coordinator

**Overview**:

- rhi is recruiting for a Dispatch Coordinator to join our clients team based in Melbourne, on a minimum 6-month contract.**About the role**:

- Proactively manage Bulk Scheduling activities, non-delivered product, stock returns, courier & regional transport requests in conjunction with 3PL carriers and warehouses
- Conduct Customer interactions both inbound and outbound.
- Proactively manage & maintain relationships with all key stakeholders.
- Ensure all required paperwork and administration duties are completed in a timely & accurate manner that comply with current policy & procedures, HSSE, quality & environmental requirements.

The Dispatch and Fulfillment Team manages all bulk and pack Lubricant requirements across Australia. You will be talking directly with grass root customers for their order needs as well as liaising with the customer service teams located on and offshore.**Responsibilities**:
**Responsibilities**:

- Liaise with Sales, warehouse, transport providers to resolve urgent or critical customer requirements.
- Arrange stock returns for non-delivered product and monitor customer-initiated stock returns ensuring KPI’s are met.
- Proactively manage returns, redirects and NOR for bulk products
- Provide a high level of customer service.
- Report any HSSE, Security, Environmental or Quality incidents as per current policy and procedures.
- Manage bulk orders to maximise cost effective carrier rates
- 25% Travel
- Provide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of efficient and proactive customer service.
- Ad hoc requests

**Qualifications**:
**About you**:

- 2 Years Customer Service minimum
- Bachelor of Supply Chain and Logistics Management or similar - desired
- Attention to detail.
- Effective Time Management Skills
- Intermediate Excel knowledge
- An Agile Mindset and proven Continuous Improvement achievements

**About rhi**

rhi is a professional services provider with global expertise. Tracing our history back to the 19th century, we have spent the last 50 years as a global leader to the energy industry.- We combine efficient systems and processes with a deep understanding of client challenges and market insight. We work with our clients to deliver information and resources that will support every stage of their operations. We deliver value to our employees, our clients and the countries that we work in.-
**Diversity Statement**

We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to the following (which is a non-exhaustive list): race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws.