Medical Receptionist

About Us
About the Role
You will be responsible for providing clerical services including maintenance of electronic and hard copy health records, maintaining databases and information management systems, filing and photocopying and ordering stationery. You will also communicate with internal and external customers to obtain patient information as required. The work you undertake will be in accordance with Defence Policies and Procedures, Medical-in-Confidence and Staff-in-Confidence standards.
To be successful in this role, you will have:

- The highest levels of personal integrity and ethical behaviour.
- Minimum of 1 year full-time experience in an Administrative role (or part-time equivalent).
- Demonstrated ability to work in a customer service focused environment (desirable).
- Ability to work independently as well as part of a team to support the delivery of safe, efficient and high-quality care to patients.

About ACT Health Centre
ACT houses Department of Defence Headquarters, Airforce Headquarters and Australian Defence Force Academy (ADFA) which is a tri-service military academy. The ACT Health Centre opened mid-2021 and is a large facility. It services approximately 7000 military personnel, including trainee officers from both ADFA and Royal Military College. There is a 24-bed low dependency ward which operates 24/7. Services provided include primary medical, aviation & underwater medical, nursing, dental, mental health, pharmaceutical and physiotherapy. Defence Force Recruitment for medical officers is in addition to health centre roles. Standard hours of operation are generally 0700-1630 Monday to Friday (depending on role requirements and specific craft groups required for weekend and on-call shifts).
About You
With experience working in a clinical support role, you enjoy knowing your work is contributing to positive health outcomes for patients. Your excellent interpersonal skills mean you are able to easily communicate with internal staff and external customers and your team knows you are willing to go the extra mile to help out wherever needed. You understand the importance of accurate and up-to-date record keeping in a clinical environment and take pride in being responsible for this. You are a respectful and professional person who demonstrates exceptional moral values in everything you do. You are passionate about providing clinical support services and working as part of a multi-disciplinary team to support delivery of the highest standard of care to patients.
Rewards & Benefits
- Be part of an amazing culture, based on the values of trust, care, innovation and pride
- Gain access to Global Employee Networks that embrace diversity and inclusion
- ‘Start with a job and stay for a career’ with extensive employment and growth opportunities across Serco’s many contracts
- Meaningful work supporting defence personnel
- Referral Programs
- Paid annual and personal leave
- Paid CPD leave for permanent employees
- Paid volunteer leave and leave for reservists
- Provision of uniform
- Variety of lifestyle discounts through the Serco Benefits program including discounts with Apple, Qantas, Hoyts Cinemas and more
- Plus, ongoing 24/7 immediate mental health and counselling support via our Employee Assistant Program (EAP)
- Join a dedicated team of collaborative and supportive health professionals

Referrals
Refer a friend or colleague and be rewarded
Refer a Healthcare Professional to join Serco’s Australian Defence Force Health Services Team and receive a $500 Prezzee Voucher if they are successful
Join Us
Please note your resume must include - start and finish dates for each role, along with employment type (e.g. casual, part-time, full-time) and hours worked per week.
Serco and Proud
At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.
Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.