Retail Manager

4 days ago

Canberra, Australia Anita Gelato Pty Ltd Full time

**About Us**:
Anita’s boutique ice creams are 100% hand-made. With over 150 different kinds of frozen

yoghurt, sorbets, and organic sugar-free, fat-free, soy-based and real cream-based ice creams we cater for all dietary needs. Tempting toppings include fresh fruit, syrups, premium chocolate and in particular, the jams, which still come from Mama Anita’s own kitchen. We are known for serving up the best frozen treats in town

We're looking for an experienced and enthusiastic Retail Manager to join our Canberra team and help deliver exceptional customer experiences while overseeing daily store operations.

**Job Overview**:
As the Retail Manager of our Canberra shop, you will be responsible for managing the day-to-day operations, ensuring excellent customer service, and leading a team to achieve sales targets. You will play a key role in maintaining the smooth running of our branches while ensuring a fun, welcoming environment for all customers.
- Oversee the daily operations of our Canberra shop, ensuring smooth workflow and efficient

processes.
- Recruit, train, and supervise staff, ensuring high standards of customer service are consistently met.
- Plan and manage stock levels, orders, and inventory to prevent shortages or waste.
- Monitor sales performance and drive strategies to achieve sales targets and increase

profitability.
- Maintain health and safety standards, ensuring cleanliness and hygiene practices are followed.
- Implement promotional activities, marketing strategies, and seasonal campaigns to boost sales.
- Handle customer inquiries, feedback, and complaints in a professional and timely manner.
- Ensure compliance with company policies and procedures as well as industry regulations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and handle multiple tasks efficiently.
- Strong understanding of retail sales principles and customer service excellence.
- Experience in inventory management, stock control, and financial reporting.
- Knowledge of health and safety standards in a food retail environment.

**What we offer**:

- Opportunities for career growth and development.
- A supportive working environment.

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Point of Sale (POS) software: 1 year (preferred)
- Working towards sales targets and KPIs: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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