Partner Experience Executive

**Job no**: 497975
**Work type**: Permanent Full Time
**Location**: Melbourne
**Categories**: Customer Service, Marketing and Digital, Sales

**Partner Experience Executive - Brandspace Retail**

**Your Opportunity**

Our BrandSpace team create experiences that connect businesses with high-value customers in our Westfield destinations. The team partner with businesses to build custom campaigns that include promotions, pop ups, our SmartScreen and SuperScreen networks, digital and online platforms, and more.

As our Partner Experience Executive, reporting to the Partner Experience Manager, you will lead the delivery of retail activation in your allocated region, setting priorities and aligning goals across the key business units including BrandSpace Retail Sales & Customer Experience Teams. You will,
- Be the ‘voice of our partner’ and work across teams to ensure our Retail and Brand Partners have the best possible experience
- Lead the delivery of retail and brand activation, setting priorities and aligning goals across our portfolio
- Support our Retail and Brand Partners from arrival to departure as well as leading post activation enquiries
- Implement and manage our Retail and Brand Partner post activation survey and response measurement, identify best practice and opportunities
- Support display guidelines, presentation and Bump in and bump out processes.
- Support commercials, contracts/client agreements
- Oversee the delivery of high-quality activations across the common mall
- Collaborate cross functionally with sales team to design, implement and deliver tailored activations

**What will set you apart from the rest?**

You will bring previous experience in a customer facing role or retail or event operations. You will have,
- Experience managing multiple clients and activations whilst delivering results in an agile environment.
- Experience working with contracts/commercial detail
- Excellent communication skills and experience selling concepts to internal stakeholders at all levels of the organisation.
- Ability to problem solve and influence outcomes
- Strong attention to detail

**About us**

Scentre Groups owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for them to visit and spend time in our Westfield destinations.

We have the capabilities and expertise within our team to design, construct, operate, manage and market our platform. Our workforce includes approximately 75 professions reflecting the diversity of our capabilities and talent.

**We are the place where talent thrives**

We promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We provide a range of benefits designed to support your wellbeing, career development and lifestyle. They include:

- Five days paid Life Leave on top of your four weeks annual leave to use however you like (pro-rated for part-time)
- 18 weeks gender neutral paid parental leave with no qualifying period
- Free parking at your local Westfield destination.
- Applications close: 22nd September unless filled earlier.

**Advertised**: 12 Sep 2024 AUS Eastern Standard Time
**Applications close**: 22 Sep 2024 AUS Eastern Standard Time

**_Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. _