Hearing Aid Receptionist

3 days ago

Lidcombe, Australia Costco AU Full time

**Job Duties/Essential Functions**
- Answers incoming calls for Hearing Centre
- Assists members, answers questions and resolves problems regarding merchandise or services
- Schedules member appointments and answers questions about services
- Completes and sends order paperwork and ear moulds to manufacturer
- Assists in maintaining a computerized file for each member by scanning all member documents into system
- Enters and updates member PHI and ensures accurate data entry
- Maintains proper departmental and safety procedures and standards
- Calls members to follow up on orders
- Performs off-site marketing according to Hearing Centre Manager’s plan, assists with marketing projects assigned
- Counts register at sign on and shift end to maintain accurate register funds
- Ensures register cleanliness
- Receives accurate payment for merchandise; makes change; processes Hi-Caps transactions, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties
- Completes and sends order/repair paperwork to vendors
- Exercises discretion and confidentiality with all patient information
- Follows proper Hearing Aid Centre and general safety and security procedures and standards
- Assists in other departments of the warehouse as necessary
- Provides prompt and courteous customer service to members, employees, and suppliers
- Completes minor repairs and troubleshooting tasks for members on hearing aids and accessories
- Cleans, repairs, and prepares hearing aids and accessories for delivery as required
- Cleans and sanitises hearing aids, equipment and work surfaces per department procedures and standards
- Manages inventory for department, orders hearing aids and related supplies and verifies daily receiving/shipping summary
- Completes returns and subsequent paperwork
- Works with Office Management software to maintain status of all member hearing aids and records.

**Non-Essential Functions and Tasks**:

- Assists with front end duties as necessary.
- Assists in other departments of the warehouse as necessary.

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