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At HelloDoc, we are proud to be a leading telepsychiatry service provider in Australia, offering access to top-quality mental health care for people all across the country through convenient and quick appointments with experienced psychiatrists. Our goal is to improve access to mental health care and make it more accessible to people in need.

We are looking for an exceptional individual to join our team as a Medical Receptionist. This position offers a unique opportunity to be part of a groundbreaking telehealth mental health service, where you will contribute to making a real difference in the lives of patients.

**Responsibilities**:

- Be the first point of contact for our patients, providing them with compassionate and efficient support over the phone and through virtual platforms.
- Utilize your exceptional people and communication skills to create a warm and welcoming environment for patients seeking mental health care.
- Take charge of appointment scheduling, ensuring seamless coordination between patients and psychiatrists.
- Maintain accurate and confidential patient records using our state-of-the-art electronic medical record system.
- Handle administrative tasks, including documentation, with meticulous attention to detail.
- Embrace technology and telehealth platforms, assisting patients in navigating virtual appointments and troubleshooting any technical issues.
- Collaborate closely with our experienced psychiatrists and medical staff, facilitating effective communication and efficient patient care.
- Contribute to the continuous improvement of our telehealth service, providing valuable insights and suggestions to enhance patient experience and operational efficiency.

**Required Skills**:

- Excellent people and communication skills, with a professional telephone manner that brings comfort and reassurance to patients.
- Strong organizational and time management skills, allowing you to handle multiple tasks and priorities effectively.
- Previous experience in medical reception and administration, demonstrating your ability to thrive in a fast-paced healthcare environment (not mandatory).
- Keen attention to detail and a commitment to maintaining accurate and confidential patient records.
- Proficiency with computers and technology, including the ability to quickly adapt to new software and virtual platforms.
- Self-motivated and proactive, with the ability to work independently and take initiative when needed.
- A genuine passion for medical administration and a desire to grow and advance in this field, contributing to the future success of HelloDoc.
- **You MUST be available from Monday to Friday between 9am to 5pm. This is not a casual role and full weekdays availability is REQUIRED.**:

- **Applications without a Cover letter will not be considered.**
- **You must be able to travel to our Adelaide Office based in Lightsview (Adelaide).**:

- **You MUST be available from Monday to Friday between 9am to 5pm. This is not a casual role and full weekdays availability is required.**:

- **Applications without cover letter will not be considered.**

**Job Type**: Part-time

**Salary**: $27.00 - $35.00 per hour

Expected hours: 35 per week

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

Application Question(s):
Work Location: In person