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Manager, Service Delivery

2 weeks ago

Melbourne, Australia UniSuper Full time

**Manager, Service Delivery**

At UniSuper, we're driven by a singular mission: securing outstanding retirement outcomes for our members. With deep roots in the academic sector, we now stand as a beacon for forward-thinking Australians from all walks of life. Recognised for our financial successes and as a premier place to forge a career in superannuation, we embody core values of genuine care, collaboration, and a relentless drive for impactful results.

**Your Role**:
As the Manager, Service Delivery, you'll be pivotal in ensuring our technology services exceed UniSuper's strategic objectives. This role is about harmonising technology with business, guiding our IT Service Management (ITSM) practices, and leading a symphony of people, processes, and technology to create service excellence.

**Key Responsibilities**:

- Lead ITSM and SIAM frameworks to ensure smooth operations.
- Oversee Service Management functions, driving continuous improvement.
- Align service management strategies with TSE department goals.
- Collaborate with stakeholders to enhance service delivery.
- Manage risk and compliance, ensuring high standards.
- Support budget management and optimise service management toolsets.
- Oversee IT change, release, and configuration management.
- Lead disaster recovery planning and business continuity efforts.

**About You**:

- 10+ years in leadership roles within service management.
- Proficiency in ITIL-aligned processes.
- Strong strategic acumen and critical thinking skills.
- Adaptability and results-oriented mindset.
- Expertise in disaster recovery and risk management.

We believe that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office.

UniSuper’s high performance culture is supported by a range of benefits that demonstrates our commitment to ensuring our employees achieve their full potential, thrive, and grow their career with us. These include:

- A personal development budget of $1500 to support employees in their professional growth.
- Exceptional parental leave to support employees in balancing their work and family responsibilities.
- Mental physical and financial well-being initiatives

Join us at UniSuper and be part of a community of passionate professionals making a real difference in our members' lives. Shape a brighter future with us