Small Business Banker

**Work type**: Permanent Full time
**Region**: SA- Adelaide inner

**It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.**

You make NAB. You get it done for our customers and our communities. You’re laying the foundations for NAB’s future success. Together we’ll grow, excel for our customers, and make this a workplace to be proud of.

It’s a good time to see what more you can find at NAB as a **Small Business Banker Adelaide CBD.**

**The team**

Small Business is an energetic and highly engaged division within NAB, providing full-service support to our valuable small business customers. We encourage their business growth and support their personal journeys because our customers depend upon the resilience and courage of experienced bankers like you to guide them through challenges and develop long-term, trusted partnerships.

With a strong focus on ‘making it easy’ for customers, your team will provide holistic support to customers at all stages of their business cycle, including residential and commercial lending, cashflow solutions and other strategic, transactional, and servicing needs. This is achieved though maintaining the customer as core focus and providing exceptional service and accountability.

**Typically, your days will include.**
- You will play an important role in **retaining and growing** a portfolio of existing small business customers in conjunction with **acquiring new business** through external relationships.
- **Grow revenue and drive customer advocacy**, to increase the portion of customers who consider NAB to be their Bank of Choice.
- Manage small business lending requests up to $1.5 million, and home lending up to $5 million.
- Having personal and meaningful conversations with our small business customers and referral partners to provide an integrated customer experience.
- Creating strong and lasting partnerships with our branch colleagues, the wider NAB group and externally with referral networks and brokers.
- Working together as a team performing credit analysis and approving requests for temporary excesses/increased limits up to your Delegated Commitment Authority (DCA)
- Assessing economic value and risk potential of new business to NAB
- Providing expertise and insights about business options whilst tempered with a balance for risk for growth and innovation

**To be successful in this role, you will ideally bring the following.**
- Business and/or Retail/Lending banking and financial experience
- Excellent understanding of the SME Market and local area knowledge
- Strong customer and relationship management
- Problem solving, time management, critical thinking and negotiation skills

**Make a difference through your work**
At NAB, we work together to deliver exceptional outcomes that exceed our customers’ expectations. We are an ASX listed organisation that has been serving Australian communities for more than 160 years. We are investing in positive change and our work changes the future of banking. Our colleagues have an impact far beyond work, and you’ll be part of a team that is helping to solve some of society’s biggest challenges.

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

**Continuing building your career at NAB**
**If you think this role is the right fit for you, we invite you to apply.**

**To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.**

**Hiring Manager for this role is Carol Taing