Manager (Customer Systems and Assurance)

1 day ago

Brisbane, Australia Queensland Government Full time

**The new Customer Systems and Assurance team ensures the performance, usability and stability of the Transport and Main Roads registration and licensing legacy system is maintained. Working with external vendors and stakeholders across the department, the team deliver program outcomes using innovative technological solutions.

What you will do:
In your role, you will:
Manage the Customer Systems and Assurance team with a focus on delivering program outcomes and contribute to enhancing system assurance through innovative technology solutions.
Lead the Customer Systems and Assurance programs for TMR's Registration and Licensing service delivery systems delivered by the team and external vendors.
Offer expert advice and support on systems and digital channel management to the Director of Customer Systems and Assurance, senior leadership, and other stakeholders.
Provide direction to major projects for existing and proposed systems, assessing impacts and competing priorities as well as represent Customer Systems and Assurance in working groups within TMR, Queensland and national forums.

Who we are looking for:
An individual with:
Tertiary IT qualifications or comparable experience in IT roles is desirable.
Demonstrated experience with business management of complex business systems and online service delivery.
Strong managerial abilities including leadership skills to oversee teams, project management capabilities and problem solving skills.
Excellent communication skills to convey complex technical concepts to diverse stakeholders.
Adaptability and continuous learning mindset to remain current on evolving technologies, industry standards, best practices and new tools relevant to the business.

Be part of something bigger:
Your contribution will not only influence the growth and capability of CSB staff but also shape the experiences of the Queensland community we serve.

What we offer:
Work and Life balance, including 'flex time' and flexible work arrangements with a 50% working from home option.
Convenient northside location with ample parking and public transport nearby.
The chance to make a significant impact within a dedicated team.
A dynamic and collaborative work environment.
Opportunities for professional growth and development.
Generous leave including:

- 4 weeks annual leave
- 2 weeks sick leave per year
- Long-service leave after 7 years
- Salary sacrificing
- Parental leave
- Generous superannuation

Ready to make a difference?

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications to remain current for 12 months.
Job Ad Reference: QLD/624914/25
Closing Date: Monday, 24 March 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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