Home Care Package Case Manager

**Who we are**

Our mission is to provide skilled and trusted in-home care and support services that add value, meaning and dignity to the lives of others.

We enable our people to provide the best possible care to our clients by continuously investing in their learning, development, and wellbeing.

We are committed to developing a culture that lives by the Simply Helping Gippsland South & West values**:compassion**,** communication**, **reliability**, and **trust**.

Purpose of Position:
The purpose of a Home Care Packages Case Manager will be to provide support, maintain accurate documentation and coordinate internal and external home care services for clients who have been allocated Home Care Packages.

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Responsibilities and Duties:
General

Be familiar with all relevant company policy, as well as regulatory and legislative requirements under HCP.

Case Management
- In accordance with the Home Care Package Program guidelines, ensure eligible Simply Helping (SH) clients, have access to appropriate levels of Aged Care support and services.
- Support and facilitate the provision of the allocated Consumer Directed Care packages via the accurate completion and lodgement of documents in accordance with the HCP guidelines.
- Develop and document a strengths based care plan with the client and their carer/representative to implement services which will met their individual needs.
- Provide regular review meetings according to policy and procedures, which involve the care recipient, family, carers and community service providers including the client’s GP and other appropriate personnel, making modifications to the care plan as required.
- Ensuring that accurate information and advice is provided to residents, service users, staff, the Coordinator, Allied Health and In Home Support, Director, Community Services and other agencies
- Facilitate client ownership of making decisions and their choices
- Support the ongoing access to Consumer Directed Care by working, in consultation with the consumer, the establishment of a budget and associated care plan.
- Provide ongoing case management for up to 40 Home Care Packages (HCP) for the consumer/carer, conduct regular reviews of their needs and amend care plans as appropriate.
- Monthly budgets are finalised and made available to all recipients of a Commonwealth funded Home Care Package.
- Generation of HCP monthly activity reports via the client management system (Etools/Carelink+).
- Maintain working knowledge and practice of Aged Care Commission Standards in all aspects of case management.
- Evidence is readily available that demonstrates how the practices applied to the provision of Home Care Packages which consistently achieves the outcomes aligned with the Home Care Standards.
- Liaise with the Service Coordination team to provide consumers with client focussed care, including accurate information of consumer needs for service delivery.

New Clients
- Manage a database (Etools/Carelink+) of clients and arrange visits according to priority assigned by the Services Coor.
- Contact new clients to arrange an appropriate and convenient time to visit, and provide the client with the appropriate, relevant and applicable documents in accordance with company policy, including client agreements, care plans and fire safety plans, and ensuring all documents have been thoroughly completed.
- Represent SH in case management meetings, care planning/review meetings and networks both within and outside SH.
- Where a client may not have a fire safety plan in place, collaborate with the client and/or family to develop a plan according to the client’s specific circumstances.
- Determine if the client is “high care” and may require team coordination, in which case determine if a Daily Care Plan, Medications Form or Communications Book might be required.
- If a client is determined to be “high care”, advise the Program Team Leader, indicating if plans or forms are required.
- Discuss with the Services Coordinator, or the Teams Coordinator if the client is “high care”, any information which may assist them in scheduling/rostering/matching appropriate staff to the client.
- Update the client’s file and database record, to include care plan, fire plan, and other relevant details (eg. door key code), and any information appropriate and pertinent to care staff and scheduling staff to carry out their duties.

Maintaining Client Care
- Continue to update client files and database records where appropriate, and follow appropriate procedure to ensure that care staff and work colleagues are aware of any changes which may result in changes to service delivery.
- Contact clients at frequent intervals according to company policy for quality care feedback, regarding SH service delivery, care staff assessments, to receive and process any other queries the client may have, and to take the opportunity where appropriate, to remind and reiterate client rights and responsibilities reg