Library Customer Service Officers

**Employment type**: Permanent Part Time
**Remuneration**: Band 3L salary from $71,098 per annum (pro-rata) plus superannuation
**Location**: Library Locations across Wyndham, with some roles working across two locations

**About the role**
The Library Customer Service Officer role is responsible for providing the exceptional customer service that our patrons know and expect. This role is the perfect stepping-stone for someone who is interested in a career in public libraries and information services, and for experienced library staff looking to broaden their experience in a new organisation. Students of Libraries and Information Management studies are also encouraged to apply.

You will enjoy working with customers and have a good understanding of what great customer service looks like. This role is the face of our Library branches, and the ability to have empathy and patience with our patrons is a key attribute to achieving authentic connections with our community and helping our patrons achieve what they need. This could be as simple as helping someone borrow a book, to providing IT support and helping someone on a computer to print their resume.
Our library programs and services are extensive, and our Library Customer Service Officer team is the key to promoting what our libraries have to offer. Your ability to be outcome focused and look for opportunities to promote and educate our patrons on what they may be looking for based on their needs will be essential. Sometimes what they ask for_ - “I’m looking for coding books for my child” - _may just be the start of a further conversation_ - “are you aware that we run regular coding club program sessions?”._

These roles will also be required to work weekday evenings, as well as weekends, often at a different location to during the week.

**What your day will look like**
- Every day in the Library is different, with varied programs, events, and community needs
- This role spends all its time out on the library floor, delivering exceptional customer service and support to the Library and its patrons
- Library patrons are very diverse across all demographics, and you will find you provide a variety of support levels across each day
- Flexible and quick problem solving will be an integral part of your day both in assisting patrons as well as in daily operational issues
- Proactive promotion, support, and delivery of the library’s range of programs and services is an essential part of every day

**What you will bring**
- Demonstrated understanding of the role and value of the Library to the community
- Demonstrated experience in delivering exceptional Customer Service
- A high level of communication skills, both written and verbal
- Proven ability to work in an integrated team in a customer facing environment
- Confidence and enthusiasm, the resilience to continue to create positive experience during a range of unique circumstances
- A positive, curious and flexible attitude with a continuous improvement and professional development mindset

If you progress past the interview stage, you may be required to complete pre-employment screening, which may include police checks, a medical, qualification verification, and an Australian work rights check.

**Why join Wyndham**
We are one of Australia’s fastest growing and most diverse cities.
By 2040, we will have more than 500,000 residents and our people are hard at work designing the precincts, building the infrastructure, developing the policies and delivering the programs that will ensure the City is prepared.
Look at our job opportunities and you may be surprised at what you discover: a future-focused culture, a sense of purpose and possibility, and real opportunities to strengthen our diverse community. It all adds up to make Wyndham City a great place to belong.
Our people are our most valued asset. We are focused on building a culture that empowers every person to do their best work. Flexibility is built right into our DNA and we are committed to cultivating an inclusive workplace that celebrates a diverse workforce.

**How to apply**

2) A patron asks about a book titled "The parish of Werribee and Little River" by an author "Curtain". Which Library location has a copy of this book?

3) Which program at Wyndham Libraries would you most like to attend as a community member, and why?

4) An adult is telling a group of young people they need to leave the library because they are too noisy. How would you handle this situation?

**Applications close at 11:59PM on Sunday, 1 June 2025.**

**Roles available**:

- All roles available to start ASAP unless otherwise noted
- Saturday hours are rostered at different locations across the Library service
- Work-patterns may change according to operational need

**Role 1**:Hoppers Crossing Library, 200484, 22 hours per week**

Monday: 9am-5pm (with a 1-hour break)

Tuesday: 9am-5pm (with a 1-hour break)

Wednesday: 12pm-8pm (with a 1-hour break)

Saturday (alternating): 10am-