Multiskilled Support Worker

**Extra benefits**
- Salary packaging

Ocean Gardens is a local not-for-profit organisation with care at the heart. Ocean Gardens' mission is to give our clients peace of mind that their needs can be taken care of while they get the most out of their lives living independently in an active community.

The successful applicant will be offered:

- Salary packaging (up to $15,900 p/a)
- Onsite free parking
- Use of amenities (pool/gym) after hours
- Work in a friendly team environment

**About the role**

The Care Support Worker's role is integral to the delivery of high-quality, person-centered support services for customers within the village and community.

The Care Support Worker role embraces the wellness approach which builds on a person's capacity to improve their physical, social, and emotional functioning while supporting them to live independently and autonomously.

Statement of duties
- Delivers a high standard of care and support to Ocean Gardens customers according to policy, procedure, and care plans and as directed by the Business Manager, Residential and Community Services. Support services include (and are not limited to) assistance to shower/dress and attend to personal hygiene, medication support, social support, transport and shopping, cleaning and domestic tasks, laundry, escort to appointments, and meal preparation.
- Responds to changes in the condition and health status of Ocean Gardens customers and escalates clinical issues promptly. Ensures that clinical incidents are documented according to Ocean Gardens procedures and are communicated to the Business Manager/Team Leader Care Services.
- Documents the progress of customers with awareness of the customer’s goals; aligned to the Aged Care Standards.
- Respond to emergency calls by attending the customer’s home promptly following an alert. Administration of first aid as required, with appropriate communication to the Business Manager and customer’s family.
- Is aware of the Aged Care Quality Standards and can facilitate customer feedback, and quality improvements, and can participate in Quality Audit processes.

**In this role, your work will embody our values**:
**R** Respect: We treat each other, clients, and members of the public with respect, compassion, and fairness. We have zero-tolerance for bullying, harassment, and discrimination.

**E** Excellence: We provide high-quality, accessible safe care, and administrative services to all clients. We empower everyone to make a difference and strive to improve our workplace culture and performance.

**C** Compassion: We will treat the client with dignity and humility and allow them to live without exploitation, abuse, or neglect. We will advocate for the needs, rights, and responsibilities of all clients and care recipients.

**I** Integrity: We conduct our business by the highest standards of professional behaviour and ethics. We are transparent, honest, and ethical in all our interactions with each other, clients, and members of the public.

**P** Professionalism: We will preserve safety, security, and confidentiality in all aspects of our business conduct. We value open communication and encourage through around us to voice their ideas as well as their concerns.

**E** Evolving: Ocean Gardens operates in a dynamic industry. We embrace change and proactively seek opportunities to improve.

**Selection Criteria**

Essential criteria
- Certificate 3 Aged Care/Individual Support or equivalent
- Current First Aid Certificate
- Two years experience as a support worker - either in residential or community settings
- Demonstrated excellent interpersonal and communication skills and knowledge of customer service
- Well-developed time management skills with the ability to prioritise tasks to ensure work is completed promptly
- National Police Clearance and Current Driver’s License

Desirable criteria
- Dementia training and/or experience working with customers with dementia
- Understanding of Aged Care Quality Standards and Village Accreditation Standards