Commercial Performance Manager

**About Us**:
City Venue Management is a facility management company managing Aquatic Centres & Health Clubs stretching from the Gold Coast through to the Sunshine Coast, we currently operate 29 sites across Queensland and continue to grow and develop with each passing day. Our purpose is_ ‘creating experiences that delight and engage’_.

At City Venue Management, our vision is to attract the right people for our business. We are committed to helping every team member to be their best self by investing in their development and rewarding their commitment.

**What are we looking for?**

Fostering a vibrant, can-do corporate culture, consistent with CVM’s _Purpose, Truths _and _Leadership Fundamentals_.

**The Role**:
The position requires you to have an understanding of the commercial and compliance requirements of our business. You will be proficient in payroll processes, and employee rosters to identify areas for efficiency improvements. The role requires strong analytical skills, the ability to manage change and a keen eye for detail.

**Our Culture**:
CVM people are essential to our success. We need a talented, motivated and resilient workforce to be able to deliver against our strategy and create experiences that delight and engage. We aim to create a work environment where employees feel valued, respected, empowered and inspired. If you share our company truths of fun, energy, collaboration, simplicity, maturity, a desire for new knowledge and are motivated to make a difference then we'd love to hear from you. We can offer you a collaborative and learning environment, where you will be supported with development opportunities. We encourage all of our employees to Be You, Feel Good and Keep Growing.

**What you need to succeed**:
The right culture fit for our company and people is the most important attribute, along with the following skills:

- Manage and monitor work schedules and labour allocation to ensure optimal productivity.
- Regularly analyse roster and labour costs to optimize these expenses.
- Collaborate with the site managers to improve efficiency and effectiveness of labour on sites.
- Improvement of labour performance at a site level.
- Develop and implement labour control strategies and procedures.
- Collaborate with HR team to support compliance fair work and industrial relation laws.
- Conduct regular audits of labour practices and procedures to identify and rectify any inefficiencies or issues.
- Collaborate with the HR, Operations and Finance team to forecast labour needs and develop labour budgets.
- In collaboration with HR team identify any labour-related issues or disputes, including those related to overtimes, breaks, and shift allocations.
- Support HR team to facilitate onboarding and training for new management hires around labour management and rostering.
- Analyse data and report on labour control to the senior management.
- Evaluate the effectiveness of current labour control measures and propose improvements to processes and systems.

**Essential Experience and Attributes**:

- Bachelor’s degree in Business Administration, Human Resources, Finance, or related field. Advanced degrees or certification in Human Resources, payroll management, or financial management would be beneficial.
- Proven experience in payroll management, roster optimization, and labour cost control.
- In-depth knowledge of payroll procedures, labour laws, and regulations.
- Proficiency in HRIS systems, payroll software, and financial management tools.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks and meet tight deadlines.

**What are the perks?**
- Our company culture thrives on a positive team environment and the focus on every role contributing to high performance outcomes.
- We value the opinion of all employees and take measures to consistently ensure every voice is heard.
- We do meaningful work every day - we move fast and focus on what matters.
- We are empowered to make decisions - we don’t let processes and approval hierarchies get in the way; we trust our team to use their judgement.
- Our entrepreneurial spirit creates exciting and rewarding careers where you can challenge the status quo whilst making a difference.
- Our City Perks program offers a range of generous discounts.
- We have fun - we celebrate our successes & don’t take ourselves too seriously

**Where to from here**: