Woc Scheduler

Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for Workforce Schedulers to join Service Stream in our Collins Street Office. Multiple Full Time Roles available
About the Role

About the Opportunity

Service Stream’s Telecommunications division are currently seeking WOC Schedulers to join our growing company.

Nature of position: Casual (Full Time Hours & 7 day Rotating Rosters)

Location: Collins Street VIC

Reporting Line: Team Leader

Key Responsibilities

As the successful applicant, you will be responsible for providing a proactive interface between Service Streams subcontractor workforce, our client, and end users while ensuring that all available tools are utilized to meet our delivery KPI’s. Including:

- Providing Service Stream’s sub-contractors work force with accurate information, advice and solutions in-line with WOC processes and guidelines.
- Liaising with sub-contractor groups, management and client teams on solutions to difficult or complex work orders and when a work order is a risk of failure
- Ensuring work orders are accurately maintained, updated and completed in Service Stream systems.
- Guiding and educate the sub-contractor workforce on work order completion requirements and standards
- Receiving and respond to non-verbal communications within agreed service levels or as outlined within relevant processes
- Other duties or activities that are relevant and reasonable and as directed by the WOC management team.

About You

In addition to the above, we require an individual with:

- A sound knowledge of the Telecommunications Industry with a focus on the NBN project is desirable but not essential
- The ability to communicate effectively and professionally (verbally and written)
- Intermediate computer skills to navigate a variety of different computer programs
- Highly attentive to detail and maintains good time management skills
- Be prepared and able to work within a dynamic, high volume, fast paced environment

About Us
- ServiceStream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base._
- ServiceStream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities._
- ServiceStream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our employment opportunities._
- ServiceStream does_
- not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies._
Department

Customer Care

How to Apply