Client Care Specialist

1 week ago

Underwood, Australia Animal Emergency Australia Full time

**Job Reference**:
**UWDCCS**

**Location**:
**Underwood, Brisbane**

**Work Type**:
**Part Time (Permanent)**
**Animal Emergency Service is on the lookout for a passionate and experienced Client Care Specialist**:
**About Us**
Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and be their best. We invest in our team members’ work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.

**About the Clinic**
Animal Emergency Service (AES) Underwood is a fast-paced and progressive emergency clinic. We are a trusted leader in Emergency and Critical Care (ECC) and our vision is to set the highest possible standard for veterinary medicine in Australia. We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses and Veterinarians.

**About the Role**
Our Client Care team is the main connection between our clients and the clinical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in AES care. This starts from the time they come through our doors to when they leave and beyond. We greet everyone with a smile on our face and compassion in our heart, regardless of the emergencies that are occurring behind closed doors.

Please note AES Underwood is an afterhours emergency clinic so flexibility is required to work discharge shifts (early mornings). This role is permanent part-time with approximately 15-20hours per week.

**What does CCS life look like at AES?**
- Providing exceptional care to clients and pets including triaging pets on arrival
- Communicating pet updates to clients and answering their queries
- Managing customer feedback and complaints
- Assist with clinic social media and events
- Collaborating with the broader team regarding updates, pet’s needs and finance information
- Assisting clients with finance and insurance claims
- Cash handling and daily reconciliations
- Adhoc administrative duties associated with running the front of the clinic

**About You**
- Customer service experience
- High degree of resilience
- Quick thinking and thrive in a fast-paced environment
- Knowledge of animal triaging or experience in a veterinary environment (preferred)
- Personal mode of transport (essential for shift work)

**Paws & Perks**
- Pet well-being discounts (including discounted treatment and products)
- Discounted gym memberships (Fitness Passport)
- Appealing hourly rate of $26.46 - $30.61 + shift penalties + super + 17.5% Annual Leave loading
- Refer a Friend program & rewards
- Dedicated wellbeing committee for our employees (Mental health first aid certifications, flu vaccinations, podcasts, etc.)
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- The opportunity to transfer across the company to fulfil your further career aspirations
- Collaborative and supportive team that will help to develop your career**Date Listed**:
**August 27, 2024

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