L1 & L2 IT Support Analyst

6 days ago

Sydney, Australia AC3 Full time

Lots of face to face support - Friendly team - onsite parking
- Training provided and opportunities to evolve within the organisation
- Structured ITIL environment & approachable manager
- **Friendly team & approachable Manager**:

- **Mac training provided & growth opportunities**:

- **Structured ITIL environment & approachable manager**:

- **Chatswood area - onsite Parking**:

- **$70K + super + benefits**

**Organisation & Role**

This leading school based in Chatswood area, is on the lookout for a Front-Desk Support Analyst to join their friendly & professional IT team and assist with the various requests & IT related issues from students, staff, families and external providers.

Reporting to the IT Manager, your key role will be to provide IT support to thousands of users working in both Mac & Windows environments.

**Position**

Joining a large IT team, you will be a first point of contact and provide IT technical support to thousands of users, in a Mac & Windows based environment.

Some of your key responsibilities will be:

- Perform user account administration maintaining user access in the various Systems and Software
- Updating users on progress during problem resolution
- Maintain knowledge base to facilitate prompt resolution of incidents
- Provide feedback on continuous improvement of processes and procedures in order to enhance the current use of products or reduce incidents volume.

**What's in it for you?**
- Opportunity to start or continue a career in the IT field in a friendly environment
- Training and development opportunities
- Work within core business hours
- Approachable Manager and friendly team
- Chatswood area - onsite parking
- Meal vouchers provided during term time
- Excellent Salary package - $70K+ super per annum + benefits

**Technical requirements**
- 1-2+ years of experience supporting and troubleshooting Windows & Mac devices and software in medium to large organisations
- Good technical knowledge across Mac OS, Windows 8/10, Network and Security.
- Good knowledge of ITIL methodology including Incident, Change, Problem and Knowledge Management.
- IT degree or equivalent qualification and relevant IT certifications
- Excellent communication and presentation skills
- Outstanding Customer Service skills
- Valid driving license & car essential

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