Customer Service/ Retail Coordinator

11 hours ago

Wentworthville, Australia Udaya Supermart Full time

**Job description**

Customer Service/ Retail Coordinator (Counter and Aisles)

We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Retail Coordinator to join our team on a Full-Time basis at our Wentworthville store. The position reports directly to the Director.

We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed by all. As our business is continuously growing, we are seeking self-driven Retail Coordinator who can oversee the functions of the customer service team by providing excellent guidance,coaching and instruction to team members.
- **Role and Responsibility**_
- Enthusiastically lead a customer service team
- Oversee the day to day activities of the customer service team
- Assist in the training and induction of new team members, and support the coaching and development of the existing team
- Reviewing performance within the Customer Service team, monitoring through regular reviews and appraisals
- Ensure that all functions relating to the aisle, counter and checkout activities are consistent with the highest standard
- Ensuring back of store and storerooms are always clean and tidy
- To be responsible for the accurate keeping of all necessary due diligence
- To ensure the correct stock levels are maintained and wastage is recorded
- Oversee the rostering of shifts for team members.
- Maintain the highest level of Health & Safety protocols and procedures and ensuring the safety of all staff and customers
- **Essential Skills and Qualifications**_
- At least 1 year continuous retail/hospitality experience in a similar role
- Exceptional Customer Service Skills and a Can-Do attitude
- Exceptional written and verbal communication skills
- Strong attention to detail and leadership skills
- **Desirable**_
- Passionate about Indian and Asian produce
- Be passionate about customer service within the retail industry
- Experience in sales forecasting, budgeting and rostering

**Job Types**: Full-time, Part-time, Permanent, Fixed term
Contract length: 12 months
Part-time hours: 30-38 per week

**Salary**: $25.00 - $30.00 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Liverpool, NSW 2170: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail management: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

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