Customer Advocate

** This role is at DingGo(You will not work for the company Hatch)**

Hatch is supporting DingGo to find a great Customer Advocate to join their team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like DingGo.

**High-growth startup DingGo is hiring for a Customer Advocate, is this you?**

**Role Details**
- Customer Support
- Full-time
- Homebush, AU - Our office is in Rhodes, though we work hybrid with 1-2 days at home each week
- Visa sponsorship - No
- Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.
- 2 vacancies available

**Why DingGo**

We know that repairing a car ding is a stressful, painful and inconvenient. DingGo solves this problem. Founded in 2018 and growing dramatically, we are a web platform that takes the pain out of your ding.

We manage the complete transaction starting with customers submitting a few photos, to repairers easily quoting online (and winning new business) to customers booking in their repairs and getting a great-looking car back. Easy-as.

Our geographical reach continues to expand, while at the same time we are forging new partnerships with corporate fleets and referral programs. Now we need to take our business to the next level.

**About the role**

Our team is growing in both Sydney & Melbourne, and we’re looking for Customer Advocates for both locations. You will manage, engage and build long lasting relationships with our repair network; consciously focusing on the areas in which need more coverage as we increase our client base.

As a Customer Advocate you are on the front-lines with our customers. You will effortlessly be the connector between our repairers and our customers. You are reliable, a natural communicator, and always aim to do the right thing.

**What you'll be responsible for**
- Query Handling
- Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences
- Query Handling (online / live chat)
- Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

**Skills you'll need**
- Prioritization

Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- Written communication

Writes in a clear and structured format to convey information and ideas effectively to a target audience
- Service orientation

Actively seeks and develops strategies to help key stakeholders

**Meet the team**

Our Customer Advocates are on the front-lines with our customers. They are the connectors between our repairers and our customers. They are reliable, natural communicators, and always aim to do the right thing.

**If this isn't you, but you know someone who would be amazing in a Customer Advocate
- be sure to share.**

**Salary**: $70,000.00 - $85,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Health insurance

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission
- Performance bonus