Retail Centre Manager

**Job Title**: Retail Centre Manager

**Location**: Artarmon, NSW

**Job Details**: Permanent

Are you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? Join Inchcape Australia, part of Inchcape’s global network.

Our North Shore Sales team is seeking an experienced Retail Centre Manager to lead our Artarmon multi-brand retail site, representing brands such as **Subaru, Peugeot, Deepal, and Foton**.

In this pivotal role, you will take full accountability for site performance, customer experience, and team leadership. You will drive commercial outcomes while delivering a seamless, premium customer journey across sales, Finance & Insurance, and vehicle delivery in a dynamic, multi-brand environment.

This is a hands-on leadership role suited to someone who thrives in a fast-paced retail setting, enjoys coaching high-performing teams, and takes pride in running a well-presented, compliant, and commercially successful operation.

**What you’ll do**:

- Oversee retail centre operations, ensuring full accountability for P&L, KPIs, compliance, and customer experience standards.

- Drive sales performance through optimised in-store conversion, customer engagement, and marketing activations.

- Lead and develop the Customer Experience team, fostering a high-performance culture and exceptional service delivery.

- Manage stock, pricing, and presentation, collaborating with key departments to maintain premium standards across vehicles and facilities.

- Ensure accurate forecasting, reporting, and OEM compliance, meeting all regulatory and business requirements.

- Champion continuous improvement, enhancing processes, team capability, and overall customer experience.

**About you**

To be successful in this role you will be:

- Confident people leader with extensive experience managing and developing high-performing teams in dynamic, sales-driven retail environments, fostering collaboration and accountability.

- Commercially astute with a strong track record of driving sales growth, optimising performance metrics, and successfully managing P&L to deliver sustainable business outcomes.

- Deeply customer-focused and passionate about creating premium, memorable experiences while building long-term relationships that enhance loyalty and brand reputation.

- Strategic and adaptable thinker who balances operational detail with big-picture decision-making, clear communication, and a commitment to continuous improvement and innovation.

**We offer you**

- **Supportive Environment**: Work alongside a dynamic team committed to your success.

- **Career Growth**: We're invested in your development and offer ample opportunity for advancement.

- **Work-Life Balance**: Enjoy a role that balances strategic analysis with day-to-day business support.

- **Industry Leadership**: Be part of a company that leads the transformation of the automotive distribution industry.

**Start your journey**

Worried that you don’t meet all the criteria exactly? We encourage you to apply Your

skills and perspectives may be the perfect fit for this role or another opportunity within our business.

**About us**

Inchcape is the leading global automotive distributor operating in 38 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners.

Inchcape Australasia employs over 1,300 team members across Australia and New Zealand. Our portfolio includes vehicle distribution for world-renowned brands, market leading fulfilment solutions, exceptional retail experiences, and tailored financial services.

**Additional information request**

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive at work.