Cleaner - Night Shift

Internal Use Only

G:\My Drive\Administration\Employees\Employee Position Descriptions\PD - Cleaning Services Employee Level 1 V01 Jul 2020.docx

Current Issue Date: V01 Jul 2020

Next Review Date: N.A.

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Position Description Cleaning Services Employee Level 1 (CSE 1)

Job Type Full-time

Company Values - Customers - exceeding their requirements
- Accountability - always doing the right thing
- Respect - treating others as we would like to be treated
- Excellence - striving for excellence in all things, big and small

Company’s Quality Objectives
- To achieve a score of 90% or above for compliance audits.
- To achieve zero non-conforming product (service) through the implementation of our Quality Management System (QMS).
- To achieve zero customer complaints.
- To achieve zero injuries across our workforce.

Business Context Cleaning Melbourne is seeking to grow its business and break into new channels and regions.

As part of this exciting and challenging vision this position is a key member of the team providing front line cleaning services and solutions to our customers.

Location Locations vary depending on customer site(s) within the broader Melbourne region.

Reports to: Area Coordinator

Team Leader

Site Supervisor

Leading hand

Works with Individually or in a team

Role Purpose A Cleaning Services Employee Level One (CSE 1) is an employee who at the completion of their training and induction can perform work within the scope of this level and
- works under routine supervision either individually or in a team
- exercises discretion within the level of their skills and training, and
- performs those tasks customarily performed by cleaners utilising a range of materials and equipment, to clean a range of surfaces in order to restore or maintain buildings in a clean and hygienic condition.

Qualifications Certificate II / III in Cleaning operations (or similar) desirable

Experience - Previous experience in a commercial cleaning environment preferred
- Energetic and physically fit and capable
- The ability to implement and adhere to standards and procedures.
- Health and Safety experience.
- Experience handling and operating commercial cleaning equipment.

Skills & abilities - Strong attention to detail.
- Ability to multi-task.
- Energetic and physically fit and capable.
- Good communication - verbal and written, customer service and complaint handling skills.
- Organised and well presented.
- Cultural awareness and sensitivity towards equity and diversity.
- Team player with a can-do attitude and able to work individually.
- Must have car licence and vehicle.

Internal Use Only

G:\My Drive\Administration\Employees\Employee Position Descriptions\PD - Cleaning Services Employee Level 1 V01 Jul 2020.docx

Current Issue Date: V01 Jul 2020

Next Review Date: N.A.

Uncontrolled when printed

Page 2 of 4

Performance Goals
- Delivers quality cleaning outcomes that comply with customer expectations and

Cleaning Melbourne standards and requirements across all sites supervised.
- Prompt, punctual and through - mínimal rework and complaints.
- Follows company policies, processes, and standards.

Internal Use Only

G:\My Drive\Administration\Employees\Employee Position Descriptions\PD - Cleaning Services Employee Level 1 V01 Jul 2020.docx

Current Issue Date: V01 Jul 2020

Next Review Date: N.A.

Uncontrolled when printed

Page 3 of 4

Role Duties / Responsibilities

Role Description Accountabilities Tasks/Actions Cleaning Services

Perform cleaning tasks in accordance with specifications and instructions to a level of quality expected by customers and Cleaning Melbourne.

Adhere to all safety and environmental policies, procedures and standards.

Maintain self and equipment in a state as prescribed by Cleaning Melbourne standards

Undertake cleaning in commercial and/or residential sites including public areas (BBQs, Public Toilets, Public gathering spaces, Picnic areas/shelters)

General cleaning
- Windows internal and external (including where licensed on the exterior of multi
- storied buildings from swing scaffolds, boatswain’s chairs, hydraulic bucket trucks or similar devices)
- Cleaning of glass, both internal and external
- Flooring including sweeping, vacuuming, mopping, spot cleaning and cleaning wet surfaces
- Cleaning of soft furnishings.
- Perform basic stain removal from carpets and other surfaces
- Toilet and shower cleaning
- Dusting of hard surfaces, fixtures, and fittings
- Sanitary disposal processing.
- Wiping and sweeping under and around seats and tabletops.
- Sort, remove and recycle waste material.
- Maintain external surfaces

Operating ride-on powered machinery
- Operating hand-held powered equipment such as blowers, vacuum cleaners, and polishers
- Operating steam cleaning and pressure washing equipment

Office equipment
- Specialist computer cleaning
- Cleaning of office desks, chairs, printing/copying equipment (as directed)
- Telephone