Learner Support

2 weeks ago

Kensington, Australia Mentem Full time

We’re not just another learning provider, we deliver results by providing solutions to upskill, cross-skill and re-skill the workforce of today for the challenges of tomorrow.

**_ Our Mission: Secure 500,000 jobs by 2030_**

Why join us?
- ** Social Impact** - Mentem is extending UNSW's social vision to shape and progress a just society. With disruption changing the nature of work, Mentem provides a solution to enterprises that will ensure their workforce has the skills required to continue to remain effective.
- ** Learning Innovation** - Mentem is working at the cutting edge of learning innovation, delivering capability uplifts to organisations in a way not done before.
- ** Opportunity to Grow** - We are a learning-driven organisation and have ambitious growth plans for our programs, our business and our people.
- ** Flexible and Inclusive Culture** - Enjoy our flexible workplace with hybrid working arrangements and diverse, inclusive team. Collaborate directly with experts in learning design, client development, client success, strategy and operations.

Reporting to the Client Relationship Director, our client success team are responsible for the satisfaction and experience of our clients and learners in Mentem programs.

Our Learner Support agents are responsible for supporting learners, facilitators and stakeholders in Mentem’s live online sessions and asynchronous online learning tools.

**About you**

**Work arrangements**
- This is a fully-remote casual role, with a variable workload (from 0 - 10 hours per week) depending on our project and program timelines
- Workload and schedule will be confirmed on a weekly basis
- Project onboarding Q&A, access to reference materials, and log-in access to required web apps will be provided

**Qualifications**
- Ability to work independently to a specified process
- Experience using MS Teams and Outlook
- You’re a people person and enjoy communicating
- You’re patient and enjoy solving problems

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