Contact Centre Agent

1 week ago

Wendouree, Australia Integral Diagnostic Group Full time

**Vacancy No**
- VN10628

**Status**
- Active

**Employment Type**
- Full Time

**Brand**
- Lake Imaging

**Department**
- Clerical

**Region**
- Ballarat

**Site**
- Wendouree

**Applications Close Date**

**Description**
- ABOUT US
Lake Imaging, as part of the Integral Diagnostics Group, provides a wide range of diagnostic imaging services to private hospitals, public hospitals, community-based clinics and specialty centres. With more than 25 sites of operation in Victoria, we aim to give referrers and patients access to an unparalleled range of expertise, experience, facilities and resources.
ABOUT THE ROLE
Located in Ballarat you are the first touch point for our patients. If you enjoy working in a lively inbound call centre environment, then this is your perfect role. You will use your superstar customer service experience to provide the best standard of service to our patients dealing with appointment enquiries and scheduling. Ideally you have experience working in the medical or radiology industry, however we want to hear from you if have a genuine interest in a career in the medical/health industry.

**Key Responsibilities**
- ABOUT THE BENEFITS and CULTURE
Not all call centre jobs are created equal and this is a genuine opportunity to either begin or develop you career in the medical industry. The Booking Centre team are a close tight knit group of professional people. They go above and beyond to provide the best service to our patients and truly live by the values of our business.
- Full time Permanent
- Mon-Fri, office hours
- Career development opportunities
- In house training provided by experienced staff members
- Values based Medical Imaging industry leader

ABOUT THE RESPONSIBILITES
As the Booking Agent you will:

- Take inbound calls and determining the service required
- Deliver prompt and effective responses to patient bookings and enquiries
- Notify patients of requirements prior to their visit
- Liaise with technical and support staff regarding booked services
- Quote accurate fees for service and Medicare rebate amount
- Booking the service into the appointment diary at the relevant site
- Other duties as directed by the Supervisor from time to time

ABOUT YOU
Our Booking Agents are a diverse group with a wide range of experience and backgrounds. To excel in this role, you will have:

- Excellent communication and telephone skills - you must be articulate, able to listen and have empathy
- Previous customer service or call centre with the ability to deal with high volume of calls
- Computer literate with the ability to learn our systems
- Have a proactive approach to learning and development
- Health care / medical reception experience will be highly regarded
- RIS/PACs systems experience will also be highly regarded

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