Identified Position

1 week ago

Parramatta, Australia IPA Personnel Services Full time

IPA are a leading supplier of recruitment solutions. We have an exciting opportunity for a Motor Vehicles Claim Consultant, these roles are Indigenous identified positions only.

We currently have multiple Full-Time Permanent opportunities available for Motor Claims Consultants to join our NRMA/SGI RACV brands. The primary purpose of the Claims Consultant role is to effectively lodge and/or manage claims in a professional and proactive manner, adhering to legislative requirements and policy directives while delivering exceptional customer service.

The roles will be predominantly Work from Home but based from the Parramatta office. The initial 6 week training period will consist of both Work from Home and in-office learning. To be able to work from home you will be required to have a designated work area and a fixed internet connection.

The below shifts are 7:00am - 8:00pm on an Open Availability roster. between the hours of 7.00am - 8pm AEDT. This means you will have an 8hr shift between 7.00am - 8pm depending on the business needs. You would have no more than a 2hr variance between start times day to day. e.g. With an 8am start time, the following day staff member cannot be rostered with a start time of 12pm as this is greater than the 2hr variance. You will be given notice of your upcoming shifts 4 weeks in advance. Please note that all training will be Monday to Friday. For weekend work, you would receive loading (50% on Saturdays and 75% on Sundays).

Key Responsibilities
- Accurately lodge and record customer claims to mitigate risk of leakage (compliance).
- Deliver performance against business Key Performance Indicators.
- Taking ownership on every call and being accountable for outcomes.
- Address and resolve customer complaints associated with the claims function, within agreed timeframes.
- Provide an effortless claims and customer experience for our customers measured through customer survey results, verbatim feedback, and Quality Listening.
- Demonstrate IAG Mindset, Values and Behaviors.

Skills & Experience
- Proven customer service experience.
- Previous experience in insurance is desirable but not essential.
- Demonstrate sound computer and literacy skills.
- Well-developed interpersonal and communication skills.
- Ability to build rapport and establish relationships.
- Ability to prioritise and manage time effectively.

**Salary package of $75,000.**

**How to apply**

For a confidential conversation, please call Tenisha Reed on 02 9220 6900.

  • Rigger - Aboriginal Identified Position

    2 weeks ago

    Parramatta, Australia New Start Australia Full time

    **Rigger - Aboriginal Identified Position - Immediate Start** New Start acknowledges the traditional custodians of country throughout Australia. We pay our respect to them, and to the Elders past, present and future. **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d)...

  • First Nations Trainer and Assessor

    2 weeks ago

    Parramatta, Australia Uniting Full time

    **First Nations Trainer and Assessor - Identified position - Start ASAP!** - **Opportunity to make a difference as you deliver a cultural capability module to Uniting's people leaders**: - **Excellent daily rate as a contractor - ABN is required**: - **Travel across NSW & ACT - necessary travel costs reimbursed or paid directly by Uniting**: -...

  • Indigenous Identified Building Compliance

    5 days ago

    Parramatta, Australia Alexander Appointments Full time

    $550 per day + Super | 40 hours per week - NSW State Government | Hybrid - Parramatta + WFH - ASAP Start | Estimated 6-month assignment, strong potential to extend - **$550 per day + Super | 40 hours per week**: - **NSW State Government | Hybrid - Parramatta + WFH**: - **ASAP Start | Estimated 6-month assignment, strong potential to extend** *** **About...

  • Assistant Programs Officer

    5 days ago

    Parramatta, Australia NSW Government -Department of Education Full time

    **Ongoing full-time opportunities for Aboriginal and Torres Strait Islander Peoples**: - **Grade 5/6 with salary ranging from $89,707 to $98,982 + super**: - **We are located in Parramatta with offices across the state and offer flexible working**: - **We encourage Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds,...

  • First Nations Identified

    2 weeks ago

    Parramatta, Australia WaterNSW Full time

    Are you a talented and passionate individual from the **First Nations community**? We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives. At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is...

  • Aboriginal Identified

    2 weeks ago

    Parramatta, Australia NSW Government -Executive Full time

    Aboriginal Identified - Provide the first point of contact via telephone and chat for customers of LawAccess NSW by providing legal information and/or referral. - 1x full-time/part-time roles - Location: Parramatta and opportunity to work from home This vacancy is an Aboriginal or Torres Strait Islander identified recruitment under Part 5, clause 26 of the...

  • Administration Officer

    1 week ago

    Parramatta, Australia Aboriginal Legal Service Full time

    This is an Aboriginal/Torres Strait Islander identified position - To manage the reception area and provide secretarial support - Fixed Term To June 2025 **Job: 768244| Full-Time | Fixed-Term (To June 2025) | Parramatta, NSW** Aboriginal Legal Service (ALS) was established over 50 years ago in response to a protest movement. We provide high-quality,...

  • Administration Officer

    6 days ago

    Parramatta, Australia Aboriginal Legal Service Full time

    Identify as Aboriginal/Torres Strait Islander. - $69,686 - $77,795 - Relative to your previous experience. - Increase your take-home pay & reduce tax with our salary packaging. **Applications Close: Friday 14 March 2025** ***Job: 957918 | Full-Time | Permanent | Parramatta, NSW** - This is an Aboriginal/Torres Strait Islander identified position which is a...

  • First Nations Identified

    2 weeks ago

    Parramatta, Australia WaterNSW Full time

    Are you a talented and passionate individual from the **First Nations community**? We invite you to join WaterNSW and be part of a thriving, inclusive team that celebrates diversity and values unique perspectives. At WaterNSW, we communicate openly and honestly whilst maintaining respect for one another. We understand everyone is different, and this is...

  • Indigenous Identified Business Support Officer Nsw

    1 week ago

    Parramatta, Australia Alexander Appointments Full time

    $36.35 - $39.49 per hour + Super | 37.5hours per week - NSW State Government | Parramatta + flexible working - ASAP Start | Estimated 6month assignment, potential to go PERMANENT - **$36.35 - $39.49 per hour + Super | 37.5hours per week**: - **NSW State Government | Parramatta + flexible working**: - **ASAP Start | Estimated 6month assignment, potential to...