Store Manager

**Fort Knox Self Storage - Site Manager**
- **Are you passionate about sales and customer service?**:

- **Are you looking for opportunities for career development and growth?**:

- **Do you want a job that offers a lot of variety?**:

- **Desirable work hours - No extended trading, nights, Sundays or Public Holidays.**:

- **Uncapped bonus potential** - **smash your KPIs and watch your earnings grow**

**About the role**:
Fort Knox Self Storage is seeking an exceptional Site Managers to lead and support our West Melbourne team. In this role you will be responsible for overseeing and managing one of our facilities and maximizing our sales team potential and driving exceptional customer experience.

**About Fort Knox Self Storage**:
With over 27 years in the Self-Storage business, our team of storage experts have the knowledge and experience required to deliver superior storage services across Melbourne. At Fort Knox, we believe in the potential of our people and their ability to achieve greatness. As a Site Manager, you will be a vital part of our dynamic team from day one. We are committed to providing you with training and development opportunities to empower you to excel in your role and contribute to our collective success.

**Responsibilities**:
As a Site Manager you will be responsible for overseeing and managing one of our facilities and maximizing our sales team potential and driving exceptional customer experience.

**Sales & Customer Service**: Fort Knox Self Storage Managers lead and support our storage experts to ensure they offer superior storage solutions that are easy for our customers.

**Team Collaboration**: Work closely with your team to align goals and synergy to achieve business goals and revenue targets.

**Team Development**: Coach, train, develop and provide support to sales team. Review and ensure effective roster and labour costs.

**Customer Centric**: Foster strong relationships with our customers addressing their needs promptly to enhance satisfaction and loyalty.

**Debt Management**: Review bad debtors for your facility and initiate follow-up actions. Ensure compliance with legal requirements and company standards for delinquent accounts and lien proceedings.

**Reporting and Documentation**: Provide weekly/monthly reports on sales to your Area Manager. Compile and maintain necessary documentation, including but not limited to customer data and compliance materials.

**Commercial Awareness**:You need to have enthusiasm and good commercial awareness to grow market share and increase site occupancy.

**Skills and Experience**:

- **2+ years’ experience** **managing** a retail sales, estate agent team or like environment.
- **Fluency in Microsoft Office suite** (Outlook, Excel, Word, PowerPoint, etc.)
- **Leadership Skills -**Inspires and motivates the team, sets clear expectations, and leads by example.
- **Customer Service Excellence -**Prioritises customer satisfaction, effectively handles complaints, and builds rapport with clients.
- **Sales-Driven Mindset-**Focuses on meeting or exceeding sales and occupancy targets, with strong upselling abilities.
- **Accountability and Integrity-**Takes responsibility for the store’s performance and consistently upholds company values.
- **Adaptability and Flexibility-**Responds well to changes in demand, client needs, and seasonal variations in business.
- **Effective Communication-**Communicates clearly with both the team and customers, fostering transparency and collaboration.

**Benefits of being part of the Fort Knox Team**:

- **Competitive Pay and Benefits -**We offer rewards and recognition through a competitive salary package, monthly bonus program, generous employee discounts.
- **Career Growth Opportunities**:

- We’re committed to helping you grow Your success is our priority.
- **Work-Life Balance -**We know life outside of work matters too. Enjoy flexible scheduling, rotating weekends off, and no late night, Sunday or Public Holiday trading.
- **Job Stability and Security** - Join a stable and resilient industry with year-round demand. We provide a secure, long-term job environment that you can count on.
- **Positive Workplace Culture** - Be part of a team where respect, clear communication, and collaboration are at the heart of everything we do. We value our employees and celebrate their successes.

Fort Knox Self Storage is committed to building a diverse and inclusive environment for everyone. We value the unique backgrounds, experiences, and contributions that each person brings to our business. We provide equal opportunities to all employees and applicants and encourage all qualified applicants from different backgrounds, ethnicity, faith, sexual orientation, and abilities, to apply.

This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, transfer, leave of absence, compensation, and training.

**How to Apply**

**We look forward to heari