Quality Assurance Consultant

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
**Your Role**

This position will be offered on a permanent full-time basis with a hybrid working approach working in our Brisbane CBD office and WFH.

**Responsibilities**:
**You will add value to Gallagher Bassett across the following**:

- Conduct thorough reviews of insurance policies to verify accuracy, completeness, and adherence to regulatory requirements
- Perform regular audits of insurance documentation, including policies, endorsements, and certificates, to identify errors or discrepancies
- Monitor insurance processes and procedures to ensure compliance with industry regulations, company policies, and legal standards
- Identify and report any errors or inconsistencies in insurance documentation, and collaborate with relevant stakeholders to implement corrective actions
- Provide training and guidance to insurance agents and underwriters on quality assurance best practices, regulatory requirements, and procedural updates
- Maintain accurate records of quality assurance activities, findings, and corrective actions taken. Prepare detailed reports for management review
- Participate in continuous improvement initiatives to enhance quality assurance processes, streamline workflows, and optimise efficiency

Qualifications:
**We’re interested in hearing from people who possess**:

- Previous experience in the insurance industry, with a focus on quality assurance, in-depth knowledge of insurance products, regulations, and compliance standards
- Strong analytical skills and attention to detail, with the ability to identify and resolve complex issues
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Proficiency in Microsoft Office suite and insurance management software

**A brief overview on GB**:
Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates Work Life Balance

**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following**:

- Flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people
- Opportunities for ongoing education and career development
- Service recognition awards
- Employee assistance program for yourself and immediate family members

**To be considered for this opportunity you must have the right to live and work in Australia when applying.**

**Agency applicants will not be considered for this role.**
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant._