Retail Manager

6 days ago

Wagga Wagga, Australia GUZMAN Y GOMEZ Full time

At Guzman y Gomez (GYG), we’re passionate about bringing authentic Mexican flavours to life and believe in the power of food to unite people. We are seeking a driven and dynamic **Retail Manager (store manager)** to join our team and lead the day-to-day operations of one of our vibrant restaurants. In this role, you will be responsible for maintaining operational excellence, fostering a high-performance team, and delivering exceptional customer experiences while upholding GYG’s commitment to quality and authenticity.

**Key Responsibilities**:

- Manage day to day running of the restaurant, ensuring all operations run smoothly and efficiently.
- Ensure that menu items are prepared and delivered in accordance with GYG’s food recipe and cooking guides.
- Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all time.
- Hire, train, and motivate staff, fostering teamwork and alignment with workplace goals.
- Arranging the ordering and purchasing of goods and ingredients according to budget.
- Takes full ownership of the P&L including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.
- Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer’s guidelines.
- Complete accurate financial and system reporting and provide results and feedback to the Culinary & Operations Coach/Franchisee.
- Maintain restaurant security to protect people and assets including updating of security codes and key logs.
- Effectively manage Local Area Marketing (LMA) initiatives to bring in new customers.
- Comply with all workplace health and safety procedures and practices accordance with GYG requirements and policies.

**Skills & Experience**:

- A minimum of Diploma qualification
- At least three years of experience as a store manager in a retail setting
- Strong financial and commercial acumen with a proven ability to identify and act on sales opportunities and P&L management strategies
- Previous success in meeting and exceeding KPI’s in a managerial role
- Proven track record of delivering outstanding customer service and enhancing the overall guest experience
- Exceptional interpersonal and communication skills

**Why Join GYG?**
- Flexible rosters and employment stability - talk to us about what work life balance means to you
- Opportunities for advancing your leadership abilities - level up to Area Management and beyond
- A comprehensive training program and support to set you up for success
- Heavily discounted GYG meals
- Free and comfortable GYG uniforms and exclusive merch
- Annual Restaurant Managers summit - enjoy days of connecting, networking and sharing with leaders from across the country
- Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
- The possibility of owning your own franchise or joining our corporate office in future

Pay: $73,500.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Salary packaging
- Travel reimbursement

Schedule:

- Rotating roster
- Shift work
- Weekend availability

**Education**:

- Diploma (preferred)

**Experience**:

- Hospitality: 3 years (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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