Client and Community Engagement Coordinator

1 week ago


Springwood, Australia Animal Emergency Australia Full time

**Job Reference**:
**CCEC**

**Location**:
**Springwood, Brisbane**

**Work Type**:
**Part Time (Permanent)**
**An exciting opportunity to support the heart and voice of Animal Emergency Australia ensuring exceptional client experience**:
**About the Role**:
Are you a compassionate communicator who loves animals and thrives in a role that bridges the gap between pet owners and veterinary professionals? Animal Emergency Australia (AEA) is seeking a dedicated Client and Community Engagement Coordinator who embodies just that. In this pivotal client liaison role, you will be the heart and voice of AEA, ensuring our clients’ experiences are nothing short of exceptional.

Join us at AEA, where your passion for animals and your communication expertise will help us continue to provide outstanding care and support to our clients and their beloved pets. Together, we can make a significant impact on the veterinary emergency and critical care landscape in Australia.

As a Client and Community Engagement Coordinator, you will play a crucial role in shaping the online reputation and client engagement of AEA. Working closely with the Marketing Manager, the wider Marketing Team, and regional CCR Teams, you’ll coordinate reviews, manage communications, and work on process improvements to ensure a positive online presence for our organization. Please note this role is a permanent part-time position with approximately 16-20hrs per week.

**Key Responsibilities**:

- Administration
- Review Management
- Follow up with clients post-visit, addressing their queries and directing medical concerns appropriately.
- Generate and respond to reviews on platforms like Google Business Profile, ensuring timely engagement.
- NAP Listings Management:

- Ensure accurate and updated information across major online listings.
- Enhance client engagement by managing and updating online photos and descriptions.

**About You**:

- Veterinary profession experience preferred
- Exceptional oral and written communication skills.
- Proven ability to build and maintain client relationships.
- Experience in a fast-paced environment with competing priorities.
- Proficiency in Microsoft Office Suite.
- Familiarity with Google Business Profile; Canva or graphic design skills are a plus.

**About the Benefits**:

- Hourly rate approximately $29 + Super + 17.5% Annual Leave Loading
- Fitness Passport
- Pet well-being discounts (treatments & products)
- Work-life harmony
- Access to our Employee Assistance Program (psychology, nutrition, sleep)
- Hybrid and flexible working environment
- A fun, collaborate and fully supportive team that mentor and develop you for greater heights. Work hard and play hard together**Date Listed**:
**August 28, 2024



  • Springwood, Australia Animal Emergency Australia Full time

    Pet wellness discounts (products and treatments) - Gym membership discounts (Fitness Passport) - Ongoing training and career pathways **About Animal Emergency Australia** Animal Emergency Australia (AEA) provides emergency vet care across multiple hospitals in Queensland, Tasmania, and Perth. We are a home for veterinary professionals to do and be their...


  • Springwood, Australia genU Full time

    Location: Springwood - Brand: Training & Employment - Date Posted: 16 Jan 2025 **SALARY BANDING: $63k-$77k + 11.5% Super AND Salary Packaging options** **OPERATIONAL HOURS: Full-Time, Ongoing, 9.00am - 5.06pm** **LOCATON :Springwood** **Do you want to improve your skills or kickstart your career within Employment Services?** Do you have excellent...

  • Workforce Australia

    4 days ago


    Springwood, Australia IPAR Full time

    At the heart of what we do is the belief that employment transforms lives, not only the lives of individuals, also the lives of their family and friends and the communities they live in. This belief governs all that we do, and how we do it._ We currently have a great opportunity for an Employer Engagement Consultant in the Parramatta / Guildford regions -...


  • Springwood, Australia LIFEST HEALTHCARE Full time

    Lifest HealthCare (LHC) is a registered NDIS provider, working closely with participants, families, insurance companies and other stakeholders to offer unique, personalised health and support care to people with disabilities. We provide compassionate care delivered with integrity and respect to ensure our participants receive the best possible care and...


  • Springwood, Australia Springwood Country Club Full time

    **Functions Coordinator - Springwood Country Club** The Springwood Country Club is a popular sporting and social recreational club in the lower Blue Mountains just west of Sydney and a much-loved part of the local community. It offers a great golfing experience among other sporting activities, and a wonderful dining and social experience for members, guests...


  • Springwood, Australia Just Better Care Full time

    **About the business** Just Better Care Brisbane South/East & Toowoomba provide in-home aged care and disability services, supporting people to live independently at home and within their community. We are owned and operated locally empowering our customers by putting individual preferences and support needs at the center of our approach. **Job...

  • hr

    2 weeks ago


    Springwood, Queensland, Australia Creative Respite and Community Services Full time

    Company DescriptionCreative Respite and Community Services provides services to individuals with disabilities and their families in Brisbane, Logan, Ipswich, the Bayside area, and the Gold Coast. The organization is dedicated to delivering high-quality support and care to enhance the lives of their clients. They focus on fostering a supportive and inclusive...

  • Support Coordinator

    5 hours ago


    Springwood, Queensland, Australia Flow Support Full time $45,000 - $55,000 per year

    Flow Support is a small, trauma-informed NDIS provider based in Springwood, QLD.We're committed to person-centred, recovery-oriented care that empowers people to live safer, more connected, and meaningful lives.We're seeking a compassionate and motivated Support Coordinator / Psychosocial Recovery Coach (Entry-Level) to join our close-knit team.In this role,...


  • Springwood, Australia Animal Emergency Australia Full time

    **You could be our next Marketing Coordinator!** Bored in your current role? Want to take on a challenge? Look no further than this brand-new role we’ve created in our Recruitment Marketing Team. **The Challenge** Our veterinary profession is hurting. COVID travel restrictions resulting in a lack of skilled veterinary migrants to Australia + increased...


  • Springwood, Australia Nepean Blue Mountains Local Health District Full time

    **Employment Type**: Permanent Full Time **Position Classification**: Clinical Nurse Specialist Grade 2 **Location**: Cambridge Park School Cluster **Remuneration**: $113,243.15 - $116,963.48 per annum **Hours Per Week**: 38 **Requisition ID**: REQ549236 **Applications Close**: 03/03/2025 - With _**_CORE_**_ Values of _**_C_**_ollaboration,...