Support Team Member

1 week ago

Perth, Australia FIRST CONTACT Full time

Location: Perth Salary: AUD Industry Standards

There is now an exciting opportunity to join the team of a dynamic international company.

The Support Team Member is multi-skilled, trained and knowledgeable in all First Contact properties. It is the responsibility & duty of the Support Team Member to assist in covering periods of leave, sick days and high customer volume situations, throughout all First Contact, managed properties. The Support Team Member will endeavor to ensure maximum visitor/customer satisfaction and provide the highest level of service at all times. The Support Team Member must communicate and liaise with The Support Manager, First Contact Management, Site Managers and Employees to effectively provide cover and support to multiple and varied First Contact properties. The Support Team Member will be flexible and open to the varied tasks, responsibilities and environments of First Contact properties.

Your day will include:

- Warmly welcome tenants and visitors, setting the tone for the lobby experience and ambience
- Manage the Concierge service-request portal, responding to all service requests in a timely manner.
- Provide information and support to customers and visitors regarding amenities, transport and places of interest within the building vicinity.
- Assist in driving activations and promote usage of the communal spaces and range of amenities available to tenants
- Report on lobby operations and service-offering, providing recommendations on process improvements and product ideas.

Your experience will include:

- Experience in Hospitality, Residential Concierge, Serviced office, or co-working space
- Excellent verbal and written communication skills
- Immaculate personal presentation and high levels of professionalism and integrity
- Ability to work in a fast-paced environment and work calmly under pressure
- Superior customer service skills and a passion for delivering an outstanding user experience.

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