Implementation Consultant

**About Achievers**

**Our commitment to you**:
At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The Implementation Consultant is responsible for overseeing the successful implementation of software solutions for clients. This role involves working directly with our customers to ensure they are implemented on time, within budget, coordinating project activities, and facilitating change management throughout the process. In addition, this role is also responsible for technical consulting and platform configuration management.

**What you'll be doing**:

- Act as a Project Lead for multiple concurrent customer-facing projects with small to mid-sized enterprise customers. This will mostly include facilitating remote working sessions and on occasion traveling onsite with the customer.
- Manage all aspects of implementations, including scope, risk, project plans, escalations, project monitoring and progress tracking, weekly checkpoint meetings, and consulting on best practices.
- Collaborate with key customer stakeholders to gather business and technical requirements, manage expectations, and address concerns throughout the implementation.
- Align requirements to product functionality and program design, configuration, testing, and possible integrations.
- Create detailed communication and onboarding plans; document/update the project workbook accordingly to reflect timelines, milestones, and change management strategies.
- Collaborate cross-functionally with Development, Operations, Product and Customer Success teams, as required.
- Provide ongoing support to users after platform launch, addressing issues and ensuring a smooth transition to Customer Success and Customer Support.

**What we're looking for**:

- Ability to analyze business needs and translate them into implementation plans.
- Proven track record with managing complex projects from initiation to completion.
- Demonstrated resourcefulness in setting priorities and proposing solutions to ensure project delivery.
- Problem-solving and decision-making skills to address challenges during implementation.
- Change management skills to navigate organizational transitions effectively.
- Strong communication and interpersonal skills to effectively interact with diverse stakeholders.

**Why you’ll love working at Achievers**:
✨ We are passionate about disruptive technology that’s rooted in science, research and data.

✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture

✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

✨ We believe in moving quickly, failing fast, and adapting to change.

✨ We enjoy coming to work every day because we believe in our product and love our culture.

✨ We’re committed to achieving excellence in everything we do.

**Our work environment**:
Achievers is a hybrid-first company located at 1-11 Gordon Street in Cremorne. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.