Billing & Credit Claims Officer

**About Us**
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.
**About this role**:
The ANZ Billing Claims Officer will be responsible for completing the weekly warehouse and transport invoicing process across the ANZ region within Salesforce and Oracle; initiate, register, maintain and assist the investigation of claims throughout the credit claim process across the ANZ region; as well as maintaining the system accurately with rates and charge codes; master data set up of new customers accurately in Salesforce; plus other ad hoc tasks as required by the Master Data Manager.

The ability to pay close attention to detail and exhibit a strong customer-focused orientation is key to success in this role.

**What You'll Do**:

- Liaise with various operational stakeholders to obtain information required for customer invoicing in a timely manner.
- Coordinate approval of draft invoices with operations managers under tight time frames.
- Raise & distribute to customers invoices and credit notes in the invoicing system by required deadlines & customers schedules.
- Create new customers accounts and maintain existing customer accounts request via Salesforce, Warehouse Management Systems, and Oracle accurately and in a timely manner.
- Ensure New Vendors requests, and maintenance of existing vendors in Oracle are actioned accurately and in a timely manner.
- Ensure invoicing files are well maintained for audit trail purposes.
- Respond to internal and external customer queries in a timely manner.
- Liaise with accounting to ensure accurate revenue recognition and completeness.
- Liaise with IT and Systems Accountant to ensure customer master file data and charge codes are appropriately maintained.
- Register and maintain of claims in the register file.
- Distribute and follow up claims to the relevant Operations Manager and site administration team.
- Assist in the investigation of claims and provide outcomes of such investigation to the relevant Operations Manager and site administration team.
- Coordinate approval of credit notes in line with the limits of authority.
- Key task will be processing improvement initiatives in end-to-end invoicing and revenue function.
- Highlight opportunities to improve process and work with stakeholders to implement improvement.
- Ensure tasks are conducted to Americold SOX standard, and the department is meeting all SOX requirements.

**What Experience and Education You Need**
- At least 3yrs relevant accounting, billing or administration experience in medium to large organisation,
- Previous experience using Oracle Fusion ERP & Salesforce highly desirable,
- Experience with US companies and SOX environments desirable,
- Excellent communication both written and verbal and interpersonal skills,
- Ability to work independently when tasks are assigned, but also able to work as part of a small team to meet internal deadlines,
- Computer literacy, strong excel skills is essential, word, and outlook,
- Some travel may be required.

**What Could Set You Apart**
- Ability to work in a fast-paced, deadline-oriented environment.
- Strong internal and external customer service orientation with high sense of urgency in meeting objectives and deadlines.
- Ability to communicate effectively with variety of individuals at different levels within the business.
- Ability to pay close attention to detail.
- Ability to use judgment and display interpersonal skills when communicating with staff.
- Sufficient written and oral communication skills.
- Strong analysis, problem solving and attention to detail
- Ability to juggle multiple tasks simultaneously.

**What We Offer**:
We want people to feel that they contribute to a purpose, positively impact our work culture, and know the value they bring to their role.
At Americold, we want people who are:

- Hungry to achieve their goals and passionate about getting there. Honest, accountable and will call things out (good or bad)
- Always looking for how to turn 'good' into 'great'

**In return, we will**:

- Set you up for success before you officially start with an onboarding plan that you help create based on what you want to achieve in your role
- Share, share and share as much information as possible to provide transparency on things like customer feedback, our engagement survey results, and our business KPIs results
- Provide genuine leadership pathways that consist of more than an online course - we have a dedicated team who work with you to ensure your goals and values are being met