Assistant IT Support Technician

1 week ago

Melbourne, Australia URBIS Full time

Join an Australian company shaping cities and communities
- Enjoy a flexible and dynamic work environment
- Add your value and make a difference to our overall business strategy and staff

**Who we are**:
Urbis is people focussed, and we want the best for our team, our clients, and our communities. We are a community of passionate problem solvers, sought out by our clients for our fresh thinking and approach to their city-shaping projects. You will make a tangible difference and positive impact, while gaining incredible industry experience and broad ranging exposure to the most exciting work.
We pride ourselves on empowering our employees and supporting them to be the best they can be. You will have the benefits of salary continuance insurance, a generous parental leave policy for both primary & secondary carers, work life balance, health & wellbeing programs, extensive training opportunities and much more.
Urbis shaping futures, your way

**The Opportunity**:
We're looking for an IT Support Technician in our Melbourne Olderfleet office to provide high-quality first and second level technical support for Urbis staff in all Urbis offices. This role will support staff in our Melbourne office as well as enable other IT Support Technicians in Sydney, Melbourne and Perth to complete specialised IT projects by responding to IT support requests from all offices.

**You will**:

- Monitor and respond quickly and effectively to requests received through the Technology Service Desk
- Demonstrate or instruct others in the use of technology to drive efficiency and productivity
- Manage setup and deployment for new employees using standard hardware, images and software
- Investigate, analyse and resolve hardware problems to ICT equipment including minor repairs, maintenance, technical assistance and support on all computing equipment
- Assist in configuring, testing and installing system upgrades and hardware, and resolve configuration conflicts and errors

**About you**:
**This role is ideally suited to someone with**:

- Experience in a similiar role or a recent graduate
- Passionate, hardworking and a great fit for our spirited, collaborative culture at Urbis

Why Urbis?
Urbis is committed to fostering a work environment that is inclusive, supports flexibility, and welcomes diversity. We are proud to be an equal opportunity employer. Aboriginal and Torres Strait Islander people are encouraged to apply.
How to Apply?
Recruitment Agencies - thank you for thinking of us. We do endeavour to fill our opportunities through direct channels wherever possible, however, if we find that we do need agency assistance, we'll be in touch.

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