Sales Success Partner

About Us

Team Global Express is an Australian owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea network, providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Team Global Express is led by Christine Holgate, Group CEO, and backed by Allegro Funds, Australia’s most awarded transformation and turnaround private equity firm.

About the role

Team Global Express (TGE) are seeking the support of a driven Sales Success Partner. This newly created role will see you support the Courier New Business Sales Team, empowering them to deliver their portfolios with exceptional customer and service experience. You will help drive accountability against KPIs and also assist the Head of to drive efficiency, visibility and exposure of the courier Business Development (BD) function within the wider TGE sales environment. The Sales Success Partner, in exceptional circumstances, will also manage the escalation path for new a customer to enable the BD to remain focused on core implementation and furthering the pipeline of new customers alongside. This role requires someone who is passionate, has great attention to detail, organised and enjoys building relationships.

Key responsibilities
- Support the management and coordination of activities relating our portfolio of Accounts
- Assist in reporting processes between Team Global Express and our accounts
- Maintain accurate and up to date operational contact lists, hierarchies, and contact details in the CRM
- Prepare reporting and analysis for customers as requested
- Manage service-related escalations from the customer and/or operational teams to ensure timely resolution
- Report operational wins and improvements that can be incorporated in case studies and quarterly business reviews
- Customer list management (rate review, internal information requests etc)
- Provide data analytics and insight to aid sales team in meeting preparation
- Support BD as required to maintain Salesforce with updated accurate data
- Regularly report on team activities, including sales results, service levels, prospects, tender opportunities, competitor activities and customer feedback
- Proactively identify solutions for areas of reporting and customer metrics which could be removed and reallocated as examples of non
- value add activities
- Provide feedback/updatestraining where improved processes could be implemented or individuals need support
- Support with onboarding customers as required

About You

Are you a proactive and driven individual that is looking for a new challenge? Perhaps business development has burnt you out but you still love sales and the buzz that comes from it? Or potentially you have a wealth of experience in another industry and you have been looking for an opportunity to step up and get into sales or logistics? This could be the perfect role for you This role will see you being the key to making the sales team efficient and succeed. As a resilient self-starter with a meticulous eye for detail you will have a passion for customers and desire to help others succeed. Your experience in sales/account management or administration/office management and a great work ethic will see you succeed in this role.

Qualifications & Experience:

- Prior experience in business development advantageous
- Tenacious, resilient, and driven to achieve even when faced with obstacles
- Demonstrated customer focus and ability to build and maintain strong relationships
- Exceptional interpersonal skills and ability to communicate to all level of stakeholders
- Strong negotiation skills with a problem-solving attitude
- Strong attention to detail along with written and verbal communication skills
- Team player who is willing to support others and willing to ask for support when needed
- Willingness to take on new things, cross skill and take ownership
- Proven ability to provide operational service solutions and improvements for customers
- Reporting skills to create accurate and timely performance reports
- Excellent time management skills, ability to prioritise tasks and work autonomously.
- Project and case management skills
- Ability to negotiate priorities and deadlines with customers
- Stakeholder management skills to identify the right stakeholders and understand their needs and drivers
- Influencing skills to convince customers and internal teams to pursue, prioritise and implement improvement initiatives
- Experience and knowledge of basic BD principles and CRM management

Additional Information

Team Global Express is committed to a culture of care for the health, safety, and wellbeing of our people. Importantly, you'll receive:

- Wellbeing services and mental health support
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