Operations Manager

**Utilise your expertise to provide support and advice to key stakeholders.**:

- **Fixed term, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service**:

- **Cog4: $107,737 - $131,457 plus superannuation.**

The Department of Justice and Community Safety (the department) is seeking an Operations Manager to provide a critical role at/within Corrections and Justice Services.

**About the Business Unit**

Tarrengower Prison is committed to delivering the highest level of Transitional Support to women who are preparing to exit prison and return to the community.

The main responsibility of the prison officer is to assist in maintaining the security and good order of the prison. This is achieved through searches, escorting duties, observing and assessing prisoner behaviour, operating security equipment, collating information, preparing reports and effectively responding to prison incidents.

Reporting to the General Manager, Operations Managers lead day to day service delivery and are responsible for all aspects of the operation and performance of the prison. Operations Managers support, coach and guide prison based staff to promote staff wellbeing; develop capability and confidence and embed respect and human rights in day to day prison operations.

**About the Role**

Operations Managers lead a team to deliver offender management and services to people in custody that promotes rehabilitation and achieves good order, safety and security in the prison. As a contributing member of the prison Leadership Team, Operations Managers establish compliance and lead continuous quality improvement in the delivery of contemporary correctional practice to the standards required of Corrections. As people managers, Operations Managers are accessible and visible front line leaders who promote respect and are committed to excellence in all aspects of service delivery.

Some of your duties will include:

- Manage all aspects of operational service delivery and prison operations across Tarrengower Prison.
- Lead, supervise and guide staff, developing individual capability via performance management and a commitment to ongoing professional development.
- Establish a system for responding promptly to requests, complaints and concerns from people in custody, prioritising urgent or more complex matters.

To learn more about this role before applying, please read the attached position description.

**About you**

To be successful in this role, you will have:

- Demonstrated experience in providing leadership within a highly complex service delivery area, preferably in relation to clients with multiple and complex needs and/or with a legislative framework.
- Experience in the management of sexual or violent offenders and / or a correctional environment will be considered favourably.
- Highly developed interpersonal and communication skills, including the ability to negotiate appropriate resolutions to complex and sensitive issues.
- Experience in developing and reviewing operating procedures and policies is desirable

**Qualifications**:

- Completed Pre-service Prison Officer Training - Mandatory
- A current Victorian driver licence is required.

**How to Apply**

**IMPORTANT INFORMATION**:
**CHILD SAFE STATEMENT OF COMMITMENT**:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.