Employment Support Consultant

**Position Description**

**Position Employment Support Consultant**

**Reporting to**Team Lead

**Division**Consumer Directed Care

**FTE**

**Location**

**Organisation**

MS Plus is the go-to provider of information, advice and support for people affected by multiple sclerosis and other
neurological conditions. We’re a combined entity of the ACT, NSW, Victoria, and Tasmania with over years' insight
into how to live well with progressive neurological conditions.

**Role Purpose**

The Employment Support Consultant (ESC) will support participants diagnosed with Multiple Sclerosis and acquired
neurological conditions to achieve their goals in maintaining or obtaining their chosen employment in the open
labour market. The ESC is responsible for the provision of high-quality disability employment services to participants
with Multiple Sclerosis in accordance with the Disability Employment Service Deed and MS Plus, Policies and
Procedures.
- Provide tailored individual support to a person(s) diagnosed with Multiple Sclerosis and may also provide

advice to employers and a range of stakeholders.
- Manage caseload.
- Contractual administration

**Team structure**

**Key Responsibilities**

**Key focus area Success factors**

**Strategic Leadership**- Actively support MS+ purpose, values, aspiration, and strategic vision.
- Operate in line with MS+ policies, procedure, and practices.
- Promote and work within MS+ customer service delivery principles.
- Positively and constructively represent the organisation to external contacts at all

opportunities.
- Behave in a way that contributes to a workplace that is free of discrimination,

harassment, and bullying.
- Actively demonstrate professional behaviours and standards.
- Ensure the health, safety and welfare of self, co-workers, and others.
- Follow all reasonable directions given by the organisation.
- Support, promote and show sensitivity to diversity in the workplace.

**Key focus area Success factors**
- Facilitate and /or conduct assessments to establish participant’s status and

needs and identify any vocational barriers and non-vocational barriers
jeopardising current employment or preventing the individual from finding
new employment
- Coordinate case load of participants
- Coordinate and provide appropriate assistance to clients and employers
- Coordinate and implement workplace modifications
- Work closely with Employment Support Officers to facilitate services,

treatment, and sourcing, prescribing and purchasing of equipment

modifications
- Keep all relevant stakeholders informed of the participant’s progress and

**Operational Leadership**any changes
- Provide assistance to participants and employers as required when job
seekers are placed in new employment and monitor progress
- Refer clients to other MS Plus services or external providers as appropriate
- Write reports summarising the outcome of vocational and workplace

assessments, providing recommendations to address vocational barriers
- Complete job plans for all participants and regularly monitor and review

plans
- Complete all mandatory documentation
- Ensure all client files and progress notes are kept up to date in accordance

with the DES Disability Employment Services Agreement
- Participate in organisational quality processes and lean programs

**Key focus area Success factors**
- Develop and actively maintain effective and mutually beneficial relationships,

including relationships with staff, health professionals and community service
providers, to support the work of MS Plus, facilitate participant access to service
**People Leadership/**
provision and enhance the organisation’s relationship with the community.

**Relationship**:

- Build and maintain effective relationships with colleagues, participants and their

**Management**
carers.
- Establish close working relationships and communicate regularly with Service

Delivery Manager, Employment Support Officer(s), Senior Employment Support
Consultants, Employment Development Consultant(s).

**Approval authority**:Executive Manager, People Culture Quality** Next review**:February

**Date approved**:Key author**: People Culture Quality**

**Version**:Business Unit**:People Culture Quality
- Work as a collaborative and supportive team member and share specialist

knowledge.
- Share information and ideas with the team and other MS Plus teams, and

administrative staff in relation to service delivery.
- Maintain strong communication ties between stakeholders to ensure all parties are

fully informed about operational activities.

**Key focus area Success factors**
- Deliver employment support services to participants with MS and acquired

neurological conditions in accordance with departmental guidelines and Deed and

**Compliance and**service guarantee.
**Professional Conduct**- Maintain professional standards in accordance with AHPRA registration and

professional body.
- Complete training required to maintain currency and standards.