Application Technician

1 week ago

Gold Coast, Australia Neumann Steel Full time

Be rewarded with an attractive remuneration and KPI bonus
- Work for a reputable, family owned manufacturing company
- Make your mark in this key position

**Why work for Neumann Steel?**

You would be working for one of the most reputable family owned and operated companies first established on the Gold Coast. We have been around for over 50 years and specialize in steel reinforcing across the manufacturing and distribution of reinforcing steel and plastic bar chair products for the Queensland and NSW markets. Our highly integrated supply chain is supported by our experienced staff and a wealth of industry knowledge.

**Quick overview of the role**

**What will you be doing?**
- Act as trainer for the NuPod installations, clarifying questions.
- To demonstrate and convince site on how easy and simple NuPod is to install.
- Work with customers to understand their feedback about the product design and look for opportunities to improve it further, collect data and report for feedback.
- Identify areas where the NS products and overall construction process can improve.
- Develop and update plastic products installation documentation to serve as guidance and training information material for concreters and builders.
- Ensure all customer key staff are adequately trained in all aspects of the NuPod and the correct documentation is maintained, with quality observation checks.
- Provide installation training to NuPod reseller staff, so they can provide the same level of service for their customers on site. To uphold NuPod brand.
- Take the appropriate actions to resolve issues as required and escalating anything that could be detrimental to the business or the customer staff to your Manager.
- Ensure the required product quality is checked on site, and handling and traceability is considered and documentation is created accordingly and ensure the correct specifications and product characteristics are met.
- Be the link for information to and from the customers to your Manager or the Company.
- Coach, train and develop customers staff members and assisting them where needed to fulfil their tasks in a safe and efficient manner
- Capability and experience in a similar role would be highly advantageous
- Able to travel regularly (QLD and interstate)
- Previous experience within the residential building industry - slabs production & installation
- WH&S certificate or worksite certificate
- Ability to build rapport and communicate well with concreters on building sites
- Drivers licence
- Good IT and literacy skills

**How do you apply?

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