Social Media Moderator

We also acknowledge the unique contribution that Aboriginal and Torres Strait Islander peoples make to our society and our workplace through their enduring and continued connection to land, sea, sky and community.

This role is classified as Level 2 role under SBS Australia's current Enterprise Agreement (with a base salary range of $68,239 - $71,000). The successful applicant will be offered remuneration that is commensurate with their skills and experience and in alignment with this framework.

**About Us**

SBS is one of the world's most unique and innovative media organisations, producing trusted, meaningful, and engaging content that exists for all Australians to inspire, support and celebrate the diversity of our multicultural society.

Our purpose, for the last 50 years, has reflected and explored the evolving diversity of Australia, investing in initiatives to deepen its connections with communities, sharing their stories and giving a voice to those often unheard, with the aim of increasing understanding and respect of the differences that make up Australia.

SBS is a truly distinctive network, showcasing multicultural, multilingual and First Nations stories otherwise untold in the Australian media.

**The Department**

The principal purpose of SBS News and Current Affairs is to provide the most accurate, balanced, and detailed coverage of international and major domestic news across all platforms.'¯It is our role to deliver depth and analysis to help our audiences understand often complex issues. We also seek to showcase stories from within our many communities that reflect constructively on multiculturalism & Indigenous affairs.

**The Role**

**Key responsibilities include**:

- Creating a respectful and safe space for audiences by moderating comments across key SBS social profiles and across all channels including but not limited to Facebook, Instagram, TikTok and YouTube
- Building community engagement and interaction including referring audiences to the SBS Help centre, answering general questions, workshopping bespoke responses and/or utilising pre-approved responses to respond to general feedback and providing fact check
- Providing audience insights and communicating trends in comments to news and current affairs teams
- Leverage your journalistic background to backfill the Social Producer and contribute to social scheduling, publishing, optimisation and social content production tasks where required
- Use social listening to monitor brand trust, mis/disinformation, and audience questions to inform story pitches for the wider team
- Minimise risks for the SBS brand and audience using your understanding of media law, ethics of journalism and SBS values

**About you**

We’re looking for someone who brings:

- A proven background in media and social media
- 2+ years of experience in either newsrooms, customer service or both
- Demonstrated success in stakeholder management and communication
- Strong expertise in social media moderation and community management
- Strong copy writing skills

Feel like you meet most, but perhaps not all the criteria listed? Then send through your details as whilst we have specific requirements in mind, we can look at how we can bridge the gaps

Some of the reasons to consider working with us:

- The people We truly celebrate and welcome difference at SBS and encourage everyone to bring their whole self to work & you’ll be part of one of the most inclusive companies in Australia
- The culture and the engagement of our workforce 93% of our employees have stated that they are proud to work for SBS'¯'¯
- We offer a range of benefits from, health care checks, salary packaging, Employee Assistance Programme, flexible work arrangements and discounted gym membership nationally with Fitness Pass.'¯
- We’re agile and innovative in the way we work, as well as being a trusted and established brand. At SBS we have been broadcasting for over 50 years, and our future is packed with many more exciting developments
- We also love to promote from within We have allocated training funds to do just that and help bridge the gaps when moving from role to role.

For other opportunities within our organisation please visit our careers website SBS Careers - Working at SBS

**Reasonable adjustments**

To find out more about reasonable adjustments with SBS, please view our video here.