Service Parts Interpreter

2 days ago

Perth Airport, Australia CEA Full time

Posted: 13/12/2024

Closing Date: 13/01/2025

Job Type: Permanent - Full Time

Location: Perth Airport

Job Category: Other

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

**Position Purpose**:
We are seeking a Parts Interpreter to join our Service team located in Perth Airport area.

This role is key to ensuring both external and internal customers are supplied with the correct parts in a timely manner, while maintaining exceptional customer service standards. You will be involved in phone support, counter sales, and coordination between branches, contributing to an efficient and responsive parts service.

**Key Responsibilities**:

- Process all service department spare parts orders, including pricing, opening new parts in the system, and placing orders with both local and overseas suppliers.
- Provide technical assistance and general support to Service Technicians.
- Pick and prepare parts orders for the service department.
- Manage service consumables inventory.
- Assist the Parts Manager with inventory management and reporting.
- Pack goods for dispatch, ensuring accuracy and timeliness.
- Produce monthly reports for the Parts Manager.
- Assist with the cycle count process as scheduled by the Parts Manager.
- Provide support to the Sales Department when required.
- Ensure compliance with relevant Occupational Health & Safety (OH&S) requirements.

**Role Requirements and Qualifications**:

- Strong administration skills and attention to detail
- Excellent phone manner and communication skills
- Previous experience as a parts interpreter
- Proven ability to interpret customer orders accurately and efficiently
- Strong customer service focus
- Australian motor vehicle driver’s license
- Forklift license (or willingness to obtain)

**Desired Skills and Experience**:
**_Benefits:_**
- Join our growing, family-owned business
- Permanent role with competitive salary
- Access to HBF private health discounts
- Ongoing professional development,
- Employee milestone rewards, and benefits programs
- Employee Assistance Program for you and your
- Long-term career opportunity

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