Aps4 Complaints Officer

16 hours ago

Sydney, Australia HAYS Full time

12-month contract | Sydney CBD | $45 - $48 per hour | Multiple roles available | Hybrid

**Your new company**

The federal government organisation is seeking multiple APS4 Complaints Officers to join their team for a 12-month contract. They are seeking people who can listen to people, analyse the information they provide and decide the best next steps. The Office is looking for enthusiastic problem solvers to fill anticipated vacancies for Complaint Officers at APS 4 levels.

**Your new role**

Duties will include but not limited to:

- Communicate effectively on the phone, in person and in writing with members of the public and the agencies we oversee
- Listen to people and work with people who contact us to achieve appropriate outcomes.
- Accurately record complaint information in corporate systems
- Assess complaints to determine jurisdiction and the appropriate way to resolve or progress complaints
- Identify appropriate referral pathways for enquiries and complaints that are out of jurisdiction, escalate urgent and sensitive complaints and raise emerging trends and potential systemic issues within the Office
- Assisting with and participating in corporate activities, training and mentoring team members as required
- Contribute to the performance of the Complaints Branch and the Office in a collaborative and inclusive manner
- Uphold and demonstrate the values of the Office.

**What you'll need to succeed**
- Communicate effectively with a diverse range of people, including people living with disability, culturally and linguistic diversity and vulnerabilities such as mental health conditions, financial hardship and homelessness.
- De-escalate challenging conversations while finding ways to resolve complaints
- Exercise sound judgement in making discretionary decisions.
- Work effectively and efficiently to achieve results
- Managing personal wellbeing and resilience
- Maintain professionalism and impartiality.

**What you'll get in return**
- 12-month contract
- Sydney CBD location
- Hybrid working arrangements
- $45 - $48 per hour plus super depending on your experience.

**What you need to do now**

2847099

  • Aps4 3p Support Officer

    3 days ago

    Sydney Central Business District, Australia HAYS Full time

    APS4 | Support Officer | 12-Month Contract | Based in Surry Hills | Multiple Roles Available **Your new company** This Federal Government Agency are seeking multiple APS4 3P Support Officers to join there team. **Your new role** This is a team membership position that will work within defined parameters relating to their area of responsibility. You will...

  • Aps4 Administration Officer X 4

    16 hours ago

    Sydney, Australia Talent International Full time

    australia sydney contract up to au$43.82 per hourTalent International is currently recruiting for an **APS4 Administration Officer x 4 **to work for one of our **Federal Government clients **based in **Surry Hills/Parramatta. **The position is **12-month contract role with the possibility of extension**.** **The role is paying **$43.82/hour + Super.** 7.6...

  • Aps4 Grants Administration and Program Officer

    3 days ago

    Sydney Central Business District, Australia HAYS Full time

    APS4 Level | Sydney CBD | 12-month contract | Federal Government Agency **Your new company** This independent Federal Government agency is seeking an APS4 Administration and Program Officer **Your new role** Your role includes but not limited to: - Manage communications and stakeholders - Help design and develop grant opportunity guidelines and...

  • Complaints Officer

    6 days ago

    Sydney, Australia NSW Ombudsman Full time

    **Complaints Officer** **Pursuing fairness for the people of NSW** **Vacancy**: Complaints Officer, Clerk Grade 5/6, Complaints & Resolution Branch (Community Services Stream) **Location**: Sydney CBD with hybrid and flexible working options. **Employment**:Ongoing or temporary. A talent pool will be created from this recruit for other streams within the...

  • Aps4 Project Officer

    7 days ago

    Sydney, Australia Chandler Macleod Full time

    Our client is a community focused federal government agency. They have an exciting opportunity available for an APS4 level Project Officer to join the team. 12-month initial Labour Hire contract with the opportunity to extend. APS 4 level role offering $42.54 hourly + Superannuation. To be based in Surry Hills. This is a hybrid position offering 2 days...

  • Aps4 Actuarial Analyst

    3 days ago

    Sydney, Australia Chandler Macleod Full time

    Chandler Macleod is the leading provider of temporary contractors to the Federal, NSW and local Government and has partnered with these Departments and Agencies for more than 25 years. Chandler Macleod is currently recruiting for an experienced APS4 Actuarial Analyst to join a leading Federal Government agency. This is an immediate start with a contract...

  • Complaints Officer

    4 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Join to apply for the Complaints Officer role at AssurantContinue with Google Continue with GoogleJoin to apply for the Complaints Officer role at AssurantThe primary responsibility of this role is to manage complaints and disputes within the Claims Team.The Complaints Officer will provide case management of escalated claims through our dedicated escalation...

  • Procurement and Contracts Officer, APS4, Corporate

    15 hours ago

    Sydney, New South Wales, Australia ACCC Full time

    Procurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160)Join to apply for the Procurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160) role at ACCC.What you will doMonitor and manage multiple tasks simultaneously, ensuring accurate and up-to-date data entry and tracking of procurement activity and contracts.Provide proactive...

  • Procurement and Contracts Officer, APS4, Corporate

    17 hours ago

    Sydney, New South Wales, Australia ACCC Full time

    Procurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160)Join to apply for the Procurement and Contracts Officer, APS4, Corporate - Finance (EA2025/160) role at ACCC.What you will doMonitor and manage multiple tasks simultaneously, ensuring accurate and up-to-date data entry and tracking of procurement activity and contracts.Provide proactive...

  • Aps4 Case Management Officer

    2 weeks ago

    Sydney Central Business District, Australia HAYS Full time

    APS4 Level | Based in Surry Hills or Parramatta | 12-month contract | $43 per hour | Hybrid Working **Your new company** This independent statutory authority, established by the Australian Federal Government, is seeking an APS4 Case Managers to join them for a 12-month period. **Your new role** **What you'll need to succeed** To be successful you will...