Field Service Technician

2 weeks ago

Greater Adelaide SA, Australia IGT Full time

**Description**:
Our Australia HQ is in Sydney, but we have a team of Field Services Technicians based in NSW, VIC, QLD and SA for our customers. Currently, we are on the lookout for a dedicated and committed Field Service Technician to join our close-knit team. In this role, you will work with a team of other Field Service Technicians and external contractors to triage service requests. These range from product installation, service maintenance and ensuring optimal performance of our Cash Redemption Terminal (CRT) machines. This role fits someone with a passion for fixing and repairing machinery - getting to the root cause, solving the problem and making it right.

**About the Role**:
Key responsibilities include:

- Act as the technical interface with customers
- Coordinate and perform product installations and maintenance
- Monitor equipment performance
- Provide feedback to Team Lead on product performance
- Liaise and support any assigned service contractors with your region

**About You**:

- A valid Driver's Licence is an inherent requirement of the role as work is performed onsite at client's premises
- At least 3 years field service experience including the handling of technical queries from the field
- Available to travel local (metropolitan), regional and interstate from time to time
- Available to work on 7 day rotating roster (weekend work required)
- Good understanding of electro-mechanical systems and computing environments
- Professional presentation - appearance and communication skills
- Experience with hand and power tools, or experience in a similar role
- Ability to follow Work Health and Safety standards, protocols and guidelines

Previous gaming industry experience an advantage.

**Perks**:

- Company vehicle
- Mobile
- Bonusly - our in-house employee recognition scheme to award points for employees who demonstrate our core values. These points can be used to redeem rewards
- Corporate flu vaccine voucher
- Support to develop skills, knowledge and progress career

**About IGT**:
We’ve leveled up—IGT Gaming and Digital have joined forces with Everi, creating a global leader in gaming, digital experiences, and fintech. From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable entertainment powered by serious tech, player insights, and a passion for innovation.

With 7,000+ team members in 100+ countries, we’re not just global—we’re locally legendary. We partner with regulators, governments, and industry leaders to keep play fun and fair while pushing the boundaries of what’s possible.

Ready to shape the future of entertainment? Your next move starts here.
- IGT is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law._
- **For All External Staffing Agencies **_
- IGT does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current IGT employee for review. IGT is not responsible for any fees related to unsolicited resumes._

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