Workplace Experience Coordinator

**We are **interviewing** and onboarding 100% virtually at this time. PagerDuty is focused on inclusion and employee well-being by building a culture that isn’t location specific and gives equal opportunity to everyone—regardless of where you are working. Unless your job requirements make it necessary to be in a company office, you may choose to work **in-office, remotely, or hybrid**.**

**Workplace Experience Program Coordinator (Asia Pacific & Japan)**

PagerDuty is looking for an organized, resourceful, and personable Workplace Experience Program Coordinator to be a part of our Workplace team. You will drive the day to day operations of the workplace to keep the office running smoothly. You are a trusted resource for employees and visitors alike. This role requires a positive self-starter with strong attention to detail, professionalism, and superb communication skills. You enjoy solving** **problems** **that help others do their work more effectively and set a positive tone for the hybrid office environment. You bring strong project management skills to the role to ensure smooth delivery of programs.

**Key Responsibilities**

**Relationships**
- Identify and implement innovative ways to deliver welcoming and inclusive workplaces across multiple offices that align with PagerDuty’s core values
- Develop and nurture internal cross functional relationships with various teams including HelpDesk, People Operations, Procurement, and Crisis Response taking into account the end to end experience for Dutonians
- Partner with HelpDesk to evaluate and solve technology needs for the office
- Manage vendor selection, vendor budgets, procurement process, and invoicing for all office needs
- Develop and manage vendor relationships and resolve issues as needed
- Partner with** **Executive Assistants for organizing office meetings to ensure Executives’ needs are met
- Be the first point of contact for new hire questions about the office, run the Workplace Experience internal onboarding processes, and deliver a welcoming new hire experience

**Systems & Processes**
- Implement new systems and processes to create Workplace Experience efficiencies
- Prepare various administrative tasks including credit card reconciliation, database updates, and record keeping
- Organize and maintain office PPE in partnership with Crisis Response Team
- Manage all food and beverage vendors and services and catering including daily lunches, meals for special events/meetings, snacks, drinks, etc
- Anticipate office needs by ordering office supplies, coordinating meeting rooms based on capacity limits, and managing access cards
- Design and implement a system to efficiently deliver packages, mail, and phone calls
- Develop, plan, and deliver programs on time and on budget
- Project Manage all internal events and various special projects as requested
- Managing project participants to keep projects aligned and on the completion timeline
- Performing quality control on projects to maintain the expected standards
- Track project costs in order to maintain the budget
- Negotiate with vendors during product and vendor selection in order to meet the assigned budget
- Gathering and analyzing significant data from events, projects, programs, and vendors to improve Workplace efficiencies

**Onboarding & Offboarding**
- Create a warm and welcoming experience for all APJ new hires by partnering with the hiring manager and HR to coordinate the needs of new hires prior to and during their at the early stages of their employment
- Partner with the PagerDuty HelpDesk team to assure a smooth onboarding and offboarding of IT equipment and accessories
- Ensure new hires have the appropriate access to the physical workplace, as well training new Dutonians on the expectations and policies of the workplace to ensure they have the best experience possible

**Events**
- Independently works to develop and execute internal employee events - trainings, business meetings, happy hours, meet-ups, and team social events
- Partner with relevant cross-functional teams to organise and deliver small sales, marketing, and customer events on-site and off-site (as requested)
- Lead Workplace Experience Team Meetings as requested

**Physical Workplace**
- Assist in assessing real estate needs, identifying new office space (as needed), and move management (as needed)
- Own the day to day relationship with property managers and building employees
- Manage access control for the office and troubleshoot problems
- Responsible for space planning, furniture, and office renovations (as needed) to meet the needs for team collaboration and productivity
- Responsible for office safety compliance and leading the Health & Safety Committee
- Supervise day porters and security staff on their daily tasks

**Skills and Attributes**
- Excellent oral and written communication skills
- Excellent organisation and project management skills
- A problem-solver, who exercises good judgment in ma